Janelle Mae Duca
Wahiawa
Summary
Professional in child psychology with experience in supporting developmental and emotional needs of children. Skilled in observational techniques, behavior assessment, and creating supportive environments. Strong focus on collaboration and adapting to changing needs, ensuring reliable and effective team integration. Known for empathy, patience, and strong communication skills, fostering positive outcomes in child-focused settings.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Teacher's Aide
The Salvation Army Kroc Keiki Learning Center
07.2024 - 12.2024
- Assist lead teacher in creating and implementing lesson plans/activities for the children
- Guide 2-year-olds in potty training by teaching bathroom routines and reinforcing positive behavior
- Redirect children towards making 'green choices' by encouraging positive behaviors and reinforcing classroom expectations
- Support students' learning and development through interactive and engaging activities
- Foster a positive and inclusive classroom environment to promote social and emotional growth
- Supervise students during classroom activities, ensuring safety and productive participation
- Provide one-on-one attention to students needing additional help with learning tasks
- Maintain classroom organization and cleanliness to create an effective learning environment
- Assist in tracking and recording students' progress and behavior for teacher assessments
- Encourage creativity and curiosity through hands-on learning experiences and play-based activities
- Communicate with parents and caregivers regarding students' achievements and areas for improvement
- Supported student learning objectives through personalized and small group assistance.
- Assisted teachers with supervision and care of group of 11 children.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Engaged and entertained children through recreational and educational activities.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Supervised children during in-classroom activities and on playground.
- Helped teacher prepare instructional material and displays.
Sales Brand Representative
Jabbawockeez at MGM Grand Hotel
09.2022 - 05.2024
- Warmly welcomed customers, ensuring a positive first impression
- Answered customer questions, providing detailed information and assistance
- Delivered exceptional customer service during each shift, enhancing the shopping experience
- Processed all transactions on the cash register, including cash and card payments
- Regularly trusted to open and close the store, including balancing the cash register
- Resolved customer complaints, maintaining a high level of customer satisfaction
- Cleaned the store before opening, including dusting, arranging clothes, and sanitizing registers
- Performed routine tasks such as steaming clothes and restocking the sales floor
- Handled inventory management, ensuring accurate stock levels and organization
Volunteer
Infinity Hospice Care
06.2023 - 08.2023
- Provided compassionate care and emotional support to terminally ill patients, ensuring comfort and companionship during their final stages of life
- Assisted family members with navigating the emotional and practical challenges of end-of-life care, offering a listening ear and helpful resources
- Helped with various office tasks including filing, organizing patient records, and managing supplies to support the hospice care team
- Organized and participated in hospice events and activities designed to enhance the well-being and morale of patients and their families
- Completed extensive training on hospice care principles, patient confidentiality, and effective communication to provide high-quality volunteer services
Sales Store Checker
DECA Commissary, Schofield Barracks
06.2022 - 08.2022
- Warmly welcomed customers and assisted them in locating specific products
- Provided exceptional customer service to over 200 customers per shift, ensuring a positive shopping experience
- Processed all transactions on the cash register, including cash, checks, card payments, and coupons
- Regularly trusted to close the store, including balancing the cash register and cleaning registers
- Resolved customer complaints effectively, maintaining customer satisfaction and loyalty
- Managed self-checkout stations, assisting customers with their needs and troubleshooting issues
Sales Brand Representative
Hollister Co. at Fashion Show Mall
09.2021 - 08.2022
- Cleaned the store before opening and after closing, including vacuuming, mopping, cleaning mirrors and windows, dusting, and taking out the trash
- Organized and folded clothes to maintain a neat and visually appealing store environment
- Greeted customers as they entered the store and provided follow-up assistance to ensure they found everything they needed
- Anticipated customer needs and delivered high-quality service, upholding brand standards and values to ensure customer satisfaction
- Assisted customers in finding their ideal styles, offering personalized fashion advice
- Managed POS system transactions, including cash and card payments, exchanges, returns, refunds, and order pick-ups
- Informed customers about the latest promotions and loyalty programs, enhancing their shopping experience
- Handled shipment priorities, ensuring timely processing and stocking of new merchandise
- Achievement: Awarded Employee of the Month in March 2022 for exceptional performance and customer service
Crew Member
Little Caesars
02.2021 - 08.2021
- Served as a crew member on the pizza-making line, ensuring timely and accurate preparation of orders
- Took customer orders using the cash register, handled transactions efficiently, and provided excellent customer service
- Answered phone calls for phone orders, maintaining a professional and courteous manner
- Prepared dough and toppings before opening, ensuring all ingredients were fresh and ready for the day
- Cleaned and mopped the store after closing, maintaining a clean and sanitary environment
Education
Bachelor of Arts - Psychology
University of Nevada
Las Vegas, NV05-2024
High School Diploma -
Leilehua High School
Wahiawa, HI05-2020
Skills
- Effective Communication: Proficient in conveying information clearly and effectively to others
- Team Collaboration: Strong ability to work well within a team, contributing to group success and cohesion
- Organizational Skills: Excellent at organizing tasks and projects to ensure efficient workflow
- Customer Relations: Skilled in handling difficult situations with customers, maintaining professionalism, and resolving issues
- Technical Proficiency: Comfortable with various computer software, including Mac and Microsoft applications
- Prepared to handle emergencies and provide care in critical situations
- Child Behavior Management: Experienced in guiding children’s behavior and encouraging positive choices
- Potty Training Assistance: Skilled in helping young children with potty training, fostering independence and routine
- Positive Reinforcement Strategies: Adept at using positive reinforcement to encourage desired behaviors in children
- Patience and empathy
Certification
- CPR and First Aid Certified, American Red Cross
Timeline
Teacher's Aide
The Salvation Army Kroc Keiki Learning Center
07.2024 - 12.2024
Volunteer
Infinity Hospice Care
06.2023 - 08.2023
Sales Brand Representative
Jabbawockeez at MGM Grand Hotel
09.2022 - 05.2024
Sales Store Checker
DECA Commissary, Schofield Barracks
06.2022 - 08.2022
Sales Brand Representative
Hollister Co. at Fashion Show Mall
09.2021 - 08.2022
Crew Member
Little Caesars
02.2021 - 08.2021
Bachelor of Arts - Psychology
University of Nevada
High School Diploma -
Leilehua High School
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