Janelle (Nell) Galyean
Buena Vista,CO
Summary
Reliable Seller with expertise in online selling, inventory management and complaint handling. Demonstrated success in directing and strengthening all aspects of online retail sales and service. Proficient in accounting, inventory coordination and successful promotions to enhance sales. Background includes expert service delivery and strong customer acquisition results. Reliable employee seeking administrative position. Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in given opportunities.
Overview
5
5
years of professional experience
Work History
Online Seller
Poshmark
Buena Vista, CO
10.2019 - Current
- Promoted products with discounts and bundle opportunity for customers.
- Created clear, precise and properly detailed product description, with detailed photos of inventory.
- Built professional and trusting relationships with key customers.
- Developed successful online sales operations by establishing and following strategic vision and mission.
- Completed up to 15 sales and shipments every week
Office Receptionist (seasonal)
Arrowhead Point Resort And Campgrounds
Buena Vista, CO
05.2018 - 10.2019
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed new employees, overseeing, training, and professional growth of employees
Office Clerk and Dog Groomer
Gone To The Dogs, Inc. - Buena Vista
Buena Vista, CO
05.2018 - 10.2019
- Delivered clerical support by handling range of routine and special requirements.
- Handled client correspondence and tracked records to foster office efficiency.
- Assisted team members with administrative requirements by expertly using diverse office software.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Interacted with customers by phone, email or in-person to provide information.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Maximized office productivity by digitizing and reorganizing 300 grooming files.
Education
Associate of Arts - General Business
Red Rocks Community College
Denver, CO05.1998
Some College (No Degree) - Business Marketing
Metropolitan State University of Denver
Denver, COHigh School Diploma -
Platte Canyon High School
Bailey, CO05.1997
Skills
- Shipping
- Inventory management
- Client Relationship Development
- Discount negotiation
- Inventory coordination
- Package tracking
- Shipping management
Affiliations
Ark Valley Christian Mission. Organize and make lunch for homeless and low income in Buena Vista area once a week.
Additional Information
Treasurer for Home Owners Association at Meadow lakes Mountain Estates. Responsible for collecting Dues, corresponding with members. Paying bills; trash, road maintenance, fish stocking etc. Work with real estate closings. Generate reconciliations and present income statements to board and HOA members. This is a non payed position that I am currently in my third year of volunteering.
Hobbies consist of camping, hiking, fishing, off roading, paddleboarding, and more.
Living at the meca of outdoor activities. Many 14ers nearby make for excellent hiking and exploring via ATV. I am an avid reader of anything I get my hands on.
My husband and I are recently empty nesters. I have a daughter that is in her 3rd year at CSU and a son currently stationed in South Korea with the Army as a medic. My life has always been centered around my family and their needs. My husband is a Corporal for the State Patrol, which means that I have had to work around his schedule and my children's schedules for many years. I now have plenty of time to work full time and I am looking forward to it.
Timeline
Online Seller
Poshmark
10.2019 - Current
Office Receptionist (seasonal)
Arrowhead Point Resort And Campgrounds
05.2018 - 10.2019
Office Clerk and Dog Groomer
Gone To The Dogs, Inc. - Buena Vista
05.2018 - 10.2019
Associate of Arts - General Business
Red Rocks Community College
Some College (No Degree) - Business Marketing
Metropolitan State University of Denver
High School Diploma -
Platte Canyon High School