Summary
Overview
Work History
Education
Skills
Traveling, running, fashion, cooking and reading
Timeline
Generic

Janelle N. L. Hooper

Philadelphia,PA

Summary

Enthusiastic Manager with 20+ years of experience planning, leading and improving activities to support successful business operations. Strategic in developing policies, managing staff and clients. Focused on motivating staff and working with diverse personality types to drive improvements. Talented , with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

14
14
years of professional experience

Work History

Sever

Darden Restaurant Group
06.2022 - Current
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Manager

Suraya
08.2019 - 06.2021
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Recruited and developed 50 employees for service department.
  • Performed weekly reviews assessing each employee's performance and developed improvement plans.
  • Recorded inventory sales into organization's weekly income report.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Reduced workflow inconsistencies by recruiting and hiring capable staff members.

Manager

Mana Dispensaries
12.2018 - 04.2019
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Monitored and supported progress of plant production orders by managing shop capacity and loading functions at 2 facilities.
  • Directed staff of 50 personnel and managed budget totaling $100,000,00 annually.
  • Maximized performance by monitoring daily activities and mentoring team of 20 associates.
  • Recorded inventory sales into organization's weekly income report.
  • Cross-trained existing employees to maximize team agility and performance.

Manager

Aquimero Restaurant
10.2015 - 12.2017
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.


Server Shift Leader

STARR Restaurants
09.2012 - 01.2016
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Greeted and maintained relationships with regular customers.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.


Server

STARR Restaurants
02.2011 - 07.2015
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.

Education

No Degree - Medical Informatics

Community College of Philadelphia
Philadelphia, PA

Skills

  • Strategic Planning
  • Business planning
  • Staff Management
  • Sales and Marketing
  • Negotiation
  • Job inspections
  • Consulting
  • Verbal and written communication
  • Contract Management
  • Financial Management
  • Project organization
  • Relationship development
  • Supervision
  • Operational improvement
  • Team management
  • Problem resolution

Traveling, running, fashion, cooking and reading

While working in the dispensaries in Maryland , I wa sable to travel to China ,Berlin and several ares in Europe to discuss the affects of medical cannibis for patients. This also allowed me to enjoy the different cultures. I was born and raised in Barbados , seeing the world is a great way to grow and experience new things the world have to offer .

Timeline

Sever

Darden Restaurant Group
06.2022 - Current

Manager

Suraya
08.2019 - 06.2021

Manager

Mana Dispensaries
12.2018 - 04.2019

Manager

Aquimero Restaurant
10.2015 - 12.2017

Server Shift Leader

STARR Restaurants
09.2012 - 01.2016

Server

STARR Restaurants
02.2011 - 07.2015

No Degree - Medical Informatics

Community College of Philadelphia

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