Summary
Overview
Work History
Skills
Education
Timeline
Generic

Janelle R Hayes

Chesapeake,VA

Summary

Self-motivated and organized Transportation Manager with comprehensive background in transportation. Expert in transportation operations and safety compliance and knowledgeable of DOT regulations. Vast experience in all aspects of loading and transporting materials and known for following government agency regulations as it pertains to international shipments. Able to improve efficiency through effective management, strategic scheduling and streamlined operations. Ready for a new role working as part of a highly talented international logistics team.

Overview

10
10
years of professional experience
4
4
years of post-secondary education

Work History

Dedicated Account Manager

Hirschbach Motor Lines
Millsboro, DE
01.2019 - Current
  • Monitors fleet of more than 80 drivers and service
  • Provide services to customers in compliance with contract requirements, ensuring on-time deliveries, and resolving damaged product issues
  • Performed check-calls, relay and re-power all assigned driver freight to customer and carrier-agreed specifications

Associate Logistics Manager

Werner Enterprises Inc
Omaha, NE
08.2018 - 12.2018
  • Responsible assigning of trucks to loads. This includes prioritization of loads based on customer requirements, commitments, tractor production, trailer utilization,driver home requests, and deadhead by using AS400 system, as well as practical knowledge of company policies and procedures
  • Reviewed geographical area for inbound, outbound, committed, and empty truck status, as well as for trailer pools to maximize asset utilization. Notify Customer Service Managers of any potential situations, delays, and/or other issues
  • Managed day-to-day utilization of all drop yards and terminals that fall in assigned geographical territories

Transportation Manager

Werner Enterprises Inc
Salisbury , MD
09.2015 - 09.2018
  • Established and maintained driver relationships through understanding and meeting driver needs. These needs include, but are not limited to home time, payroll, utility, equipment breakdowns, logging violations, safety, and equipment issues, etc
  • Responsible for assigning drivers to loads by optimizing load information such as origination, destination, type of freight, number of miles, stops, directions, etc. with driver needs and availability
  • Worked closely with Dedicated Manager or Operations Manager to increase and maintain full board of over 100 drivers

Customer Service Associate

Progressive Casualty Insurance Company
Austin, TX
10.2013 - 06.2015
  • Provide accurate and appropriate information in response to customer inquiries
  • Collaborated with leadership teams to evaluate previous actions and adjust procedures for handling future issues
  • Received over 80 calls per day from customers and provided information regarding services/ products, taking new orders and canceling accounts

Skills

  • Teamwork/Collaboration
  • Strong organizational skills
  • Transportation Management
  • AS400, TMS, Transflo, and SAP Experience

Education

Master of Public Administration

Old Dominion University
Norfolk, VA
08.2025 - Current

Bachelor of Science - Media Studies, Minor Sociology

Old Dominion University
Norfolk, VA
08.2023 - 08.2025

No Degree -

Tidewater Community College
Norfolk, VA
01.2022 - 08.2023

Timeline

Master of Public Administration

Old Dominion University
08.2025 - Current

Bachelor of Science - Media Studies, Minor Sociology

Old Dominion University
08.2023 - 08.2025

No Degree -

Tidewater Community College
01.2022 - 08.2023

Dedicated Account Manager

Hirschbach Motor Lines
01.2019 - Current

Associate Logistics Manager

Werner Enterprises Inc
08.2018 - 12.2018

Transportation Manager

Werner Enterprises Inc
09.2015 - 09.2018

Customer Service Associate

Progressive Casualty Insurance Company
10.2013 - 06.2015

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Janelle R Hayes