Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Janellie Duong Nguyen

San Diego,CA

Summary

Dynamic Assistant Manager with a proven track record at DaYungs Tea Convoy, enhancing team performance and customer satisfaction. Fluent in English and Vietnamese, I excel in resolving escalated customer inquiries and fostering a detail-oriented work environment. Committed to continuous learning, I've significantly improved service quality, demonstrating effective teamwork and strong self-discipline.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Assistant Manager

DaYungs Tea Convoy
San Diego, CA
06.2021 - Current
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Recruited and trained new employees to meet job requirements.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Worked closely with front-end staff to assist customers.
  • Described menu items to customers and suggested appealing products.
  • Assisted customers with customizing their drinks with toppings like tapioca pearls or jellies.
  • Maintained cleanliness of work area, including countertops, drink preparation tools, and utensils.
  • Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
  • Checked quality of ingredients used in beverages before serving them to customers.

Server/Cashier

Lucky Seafood Supermarket (Hot Food Court)
San Diego, CA
01.2018 - 01.2020
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Delivered food orders promptly and courteously.
  • Trained new employees to perform duties.
  • Took orders from customers accurately and in a timely manner.
  • Presented menus and answered questions regarding items.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Informed customers of daily specials and signature menu items.

Education

High School Diploma -

Herbert Hoover High School
San Diego, CA
06.2018

Electrical Engineering

San Diego Mesa College
San Diego, CA

Skills

  • Fluent in English and Vietnamese
  • Customer service and satisfaction
  • Effective Teamwork
  • Strong Self-Discipline
  • Detail-Oriented Approach
  • Commitment to Continuous Learning

Certification

  • Food Protection Manager Certification

References

References available upon request.

Timeline

Assistant Manager

DaYungs Tea Convoy
06.2021 - Current

Server/Cashier

Lucky Seafood Supermarket (Hot Food Court)
01.2018 - 01.2020

High School Diploma -

Herbert Hoover High School

Electrical Engineering

San Diego Mesa College

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Janellie Duong Nguyen