Janelly Guillen
Fillmore,CA
Summary
Strong leader and problem-solver dedicated to creating a strong team and not afraid of change. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Well-versed in sales, personnel management, inventory management, training, planning, hiring and leadership. Dedicated to representing the brand and its core values and traits.
Overview
18
18
years of professional experience
Work History
Assistant Manager
Lacoste
04.2015 - Current
- Helped lead store end 2022 at $3,808,164
- Has taken on a leadership role when store manager is out
- Lead team to drive sales through training, coaching and collaborated with SM in organizing store meetings
- Planned, manage payroll and schedule to meet business needs and came in line with planned budget at the end of the year
- Oversees cycle counts to help protect store assets and improve inventory
- Oversees visuals, product placement and stock levels to maximize business and have successful corporate visits
- Monitors cash intake and deposit records, increasing accuracy, and reducing discrepancies. Which resulted in passing LP audits
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies and utilized loyalty program to increase new customer sign in
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Set aggressive targets for employees to drive company success and strengthen motivation. Helped create multiple store contests to help bring out their sporting spirit
- Supervise day-to-day operations
Co-Manager
Tommy Hilfiger
01.2010 - 03.2015
- Helped manage a team of more than 50 employees and over 100 during holiday
- Was involved in a remodel, collaborated with corporate partners on visuals, product needs and fixture placement
- Created visual maps for each department's product placement
- Was involved in creating leadership roles such as cash leads, stock leads and visual leads
- Trained and developed new employees for ease of transition into team.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Controlled store inventory and reviewed cash handling and operations reports.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Completed daily paperwork and computer entry of sales data as established by management.
- Created employee schedules to align coverage with budgets and goals for the year.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Assistant Manager
GUESS Factory
08.2005 - 01.2010
- Was involved in a remodel expansion, helped with the hiring and training process, partnered with corporate for product and fixture placement and product needs
- Managed a team of over 25 employees
- Helped manage and cover sister store
- Traveled to headquarters for training 2-3 times a year
- Supervised day-to-day operations
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Created employee schedules to align coverage with forecasted demands.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Some College (No Degree) - Child Development
Ventura College
Ventura, CASkills
- Took on the leadership role while store was in need of a store manager
- Collaborates with team to put people in the right places to increase business and productivity as well as working as a team
- Result oriented, manages payroll to meet company expectations, strongly involved in achieving an increase in sales in 2022 and helped team successfully pass LP audits
- Customer service driven, has built great caring relationships with customers, helped increase CRM
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Manager
Lacoste
04.2015 - Current
Co-Manager
Tommy Hilfiger
01.2010 - 03.2015
Assistant Manager
GUESS Factory
08.2005 - 01.2010
Some College (No Degree) - Child Development
Ventura College