Janelly Liriano
New York,NY
Summary
Skilled in office management and customer service, I excelled at Housing Solutions of New York by streamlining operations and enhancing client satisfaction. Proficient in Microsoft Office, I adeptly managed data and facilitated communication, significantly improving office efficiency. My ability to multitask and resolve conflicts professionally sets me apart, ensuring high-quality outcomes in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administrative Assistant/Client Care Coordinator
Housing Solutions Of New York
The Bronx, NY
07.2023 - Current
- Managed daily office operations, including scheduling, answering phones, and coordinating meetings for staff and clients.
- Coordinated internal and external communication between departments and clients.
- Supported administrative processes, including data entry and document filing, ensuring smooth office flow.
- Monitored and tracked clients' progress, providing ongoing support and crisis intervention as needed.
- Compiling and generating detailed reports, as well as processing orders and service requests in a timely and efficient manner.
- Organized and coordinated client events, ensuring seamless execution and a high-quality experience tailored to client needs.
Lifeguard/Front Desk Receptionist/Assistant Swim Instructor
Complete Body & Spa
Manhattan, NY
01.2022 - 11.2023
- Monitored pool areas to ensure the safety of all swimmers, and promptly responded to emergencies, performing CPR and first aid when necessary.
- Monitoring water quality, maintaining pool cleanliness, and ensuring all safety equipment is operational.
- Updated and managed client/member records in the scheduling system, ensuring accuracy and confidentiality.
- Greeted and assisted visitors, clients, and members in a friendly and professional manner, providing information about services and schedules.
- I taught swimming lessons to groups of ages between 2 and 6 years old. Ensuring a positive, encouraging environment.
Office Assistant
Joyeria pepe
New York, NY
06.2021 - 06.2023
- Provided administrative support to the store manager and sales team, ensuring smooth daily operations and exceptional customer service.
- Handle customer inquiries via phone, email, and in person, offering product information, processing returns, and assisting with orders.
- Assist with the preparation of sales reports, ensuring accurate data entry for financial tracking, and inventory management.
Education
High School Diploma -
Charles E. Gorton High School
Yonkers, NY06-2023
Skills
- Office management: efficiently organizing and coordinating office operations and procedures to ensure smooth functioning
- Data Entry and File Management: Maintaining accurate records and managing confidential documents
- Microsoft Office Suite: Proficiency in Word, Excel, PowerPoint, and Outlook for daily administrative tasks
- Customer service: providing excellent service to clients, vendors, and internal team members
- Multitasking: managing incoming calls, emails, and customer interactions, while maintaining office organization
- Conflict resolution: Addressing customer complaints or concerns in a calm and professional manner
- Communication: Strong verbal and written communication skills for correspondence, emails, and reports
- Receptive to constructive feedback, and committed to continuous improvement
Languages
English
Full Professional
Spanish
Professional
Certification
- CPR Certified
- Lifeguard license
- Opioid overdose prevention including the use of naloxone.
Timeline
Administrative Assistant/Client Care Coordinator
Housing Solutions Of New York
07.2023 - Current
Lifeguard/Front Desk Receptionist/Assistant Swim Instructor
Complete Body & Spa
01.2022 - 11.2023
Office Assistant
Joyeria pepe
06.2021 - 06.2023
High School Diploma -
Charles E. Gorton High School
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