Janelly Russe
Glendale,CA
Summary
Dynamic Freelance Singer-Songwriter and Office Assistant with a proven track record at Submarino Studios and Microsoft Caribbean Inc. Expert in melody creation and organizational and customer service skills, I've significantly enhanced creative projects and office efficiency. Known for exceptional team collaboration and innovative problem-solving, my work has consistently led to increased recognition and streamlined operations.
Overview
25
25
years of professional experience
Work History
Freelance Singer-Songwriter
Submarino Studios
Glendale, CA
06.2009 - Current
- Collaborated with fellow musicians to create harmonious arrangements for multiple projects.
- Developed a unique songwriting style, resulting in memorable compositions and increased recognition within the industry.
- Collaborated with producers to fine-tune songs or albums, releasing Number albums and singles.
- Composed and arranged music and recorded music in studios for radio, film, or television.
Office Assistant and Acting Office Manager
Microsoft Caribbean Inc
Puerto Rico
05.2005 - 05.2009
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Delivered clerical support by handling range of routine and special requirements.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Optimized workflow processes through regular evaluation of office procedures for potential improvements.
- Organized events and meetings to maximize capacity and keep event venues running smoothly.
- Boosted employee morale with thoughtful event planning and team-building activities.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
- Purchased and maintained office supplies.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Waitress
Shogun Sushi
Guaynabo, Puerto Rico
03.2005 - 07.2005
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
- Facilitated seamless dining experiences for large parties by coordinating orders and special requests.
- Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
- .Elevated overall guest experience by addressing dietary restrictions or allergies when recommending menu items to patrons.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Inspected dishes and utensils for cleanliness.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Lead Singer
La Uva Band
San Juan, Puerto Rico
09.1999 - 02.2005
- Improved vocal techniques through continuous training and practice sessions under professional guidance.
- Mentored new band members on performance expectations, helping them acclimate quickly into their roles within the group dynamics.
- Secured valuable media coverage by actively reaching out to journalists and publications for interviews or features on the band''s work.
- Elevated audience engagement by incorporating dynamic stage presence and versatile vocal styles.
- Efficiently managed rehearsal schedules for optimal productivity and performance readiness.
- Streamlined communication among band members by implementing effective systems for sharing information about upcoming gigs or creative projects.
- Enhanced live shows by developing unique setlists tailored to specific venues and audiences.
- Developed promotional materials such as posters, flyers, and press kits to generate buzz around shows or album releases.
- Coordinated with event organizers for seamless logistics and smooth show execution.
- Cultivated positive relationships with venue owners and promoters, leading to increased performance opportunities.
- Collaborated with band members to create harmonious and cohesive performances, strengthening the group''s overall sound.
- Contributed to the songwriting process, resulting in memorable compositions that resonated with fans.
- Organized successful tours, including booking venues, transportation, accommodations, and promotional materials.
- Applied knowledge of harmony, melody, rhythm, and voice production to individualize presentations and maintain audience interest.
- Interpreted and modified music to personalize performances.
Education
BBA - Pursuing - Education
Universidad De Puerto Rico
Rio Piedras, Puerto RicoSkills
- Emotional expression
- Song Structure
- Guitar Playing
- Creative vision
- Melody Creation
- Music production
- Stage presence
- Recording Techniques
- Lyric Writing
- Copyright knowledge
- Song arrangement
- Solo singing
- Problem-Solving
- Time Management
- Multitasking
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Team Leadership
- Creative Thinking
- Active Listening
- Theatre performances
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Freelance Singer-Songwriter
Submarino Studios
06.2009 - Current
Office Assistant and Acting Office Manager
Microsoft Caribbean Inc
05.2005 - 05.2009
Waitress
Shogun Sushi
03.2005 - 07.2005
Lead Singer
La Uva Band
09.1999 - 02.2005
BBA - Pursuing - Education
Universidad De Puerto Rico