Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Janely Calvillo

Sacramento,CA

Summary

Dynamic professional with a proven track record in child care and customer service. Skilled in CPR and patient care, with a knack for fostering open communication and boosting customer satisfaction. Demonstrated ability to manage care plans and enhance customer loyalty, leveraging strong organizational skills and customer service expertise.

Overview

2
2
years of professional experience

Work History

Childcare Worker

Parents Of Children
12.2023 - Current
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Promoted language development by incorporating storytelling, music, and conversation into daily activities.
  • Assisted children with special needs by effectively implementing accommodations for their success in various tasks.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.

Medi-Cal Insurance Enrollment Representative

Maximus
01.2023 - 03.2024
  • Prepared billing statements for patients and verified correct diagnostic coding.
  • Liaised between patients, insurance companies, and billing office.
  • Boosted customer satisfaction through professional handling of patient inquiries regarding billing matters and insurance coverage.
  • Trained new employees on multiple medical billing programs and data entry software.
  • Reviewed patient diagnosis codes to verify accuracy and completeness.
  • Responded to customer concerns and questions on daily basis.
  • Used data entry skills to accurately document and input statements.

Seasonal Cashier Team Lead

Bath & Body Works
09.2023 - 02.2024
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Processed refunds and exchanges in accordance with company policy.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Communicated with customers and team members to solve problems.
  • Increased customer loyalty and retention.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Monitored areas for security issues and safety hazards.

Education

Certified Nursing Assistant

SisuCare
Online Cna Program, Sacramento, CA.
06.2024

BLS, CPR & AED Program
Carmichael, CA
04.2024

Skills

  • CPR training
  • Patient Care
  • Basic Life Support
  • Strong Organization
  • Customer service expertise
  • Managed care plan specialist

Languages

Spanish
Native or Bilingual

Timeline

Childcare Worker

Parents Of Children
12.2023 - Current

Seasonal Cashier Team Lead

Bath & Body Works
09.2023 - 02.2024

Medi-Cal Insurance Enrollment Representative

Maximus
01.2023 - 03.2024

Certified Nursing Assistant

SisuCare

BLS, CPR & AED Program
Janely Calvillo