Janely Ojeda
Fort Worth,TX
Summary
Dynamic and results-oriented professional with extensive experience in customer service and administrative support, notably at Orthodontics By Dr. Birth and Fletcher. Demonstrated expertise in organization and verbal communication, enhancing client relations and streamlining operations. Excelled in multitasking and scheduling, achieving significant efficiency improvements.
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
6
6
years of professional experience
Work History
Receptionist
Orthodontics By Dr Birth and Fletcher
03.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
Receptionist
Kids Stop Dental
01.2021 - 03.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Cashier
Home Depot
08.2020 - 02.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Performed cash, card, and check transactions to complete customer purchases.
Hostess
Mi Pueblo Restaurant
09.2018 - 08.2019
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Education
High School Diploma -
Haltom High School
Fort Worth, TX05-2021
Skills
- Organization skills
- Telephone skills
- Verbal and written communication
- Customer/Client relations
Accomplishments
- Recognized by customers and Receptionist for expedient and effective service.
Languages
Spanish
Full Professional
Timeline
Receptionist
Orthodontics By Dr Birth and Fletcher
03.2023 - Current
Receptionist
Kids Stop Dental
01.2021 - 03.2023
Cashier
Home Depot
08.2020 - 02.2021
Hostess
Mi Pueblo Restaurant
09.2018 - 08.2019
High School Diploma -
Haltom High School
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