Janely Rios
Chicago,IL
Summary
Personable and dedicated Customer Service Representative with extensive experience in the retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service and Engagement Team Lead
Target
Chicago, IL
02.2021 - Current
- Created team-wide communication processes, ensuring all members had access to the same information in a timely manner.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Championed cross-team collaboration by encouraging knowledge sharing between departments.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Provided guidance to team members on performance issues, providing feedback when necessary.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Specialty Sales Team Member
Target
Chicago, IL
02.2019 - 02.2021
- Greeted customers and responded to informational requests to provide a welcoming and inspiring experience.
- Operated cash registers to process payments for goods and services.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Trained in GS4 recycler for daily accounting periods.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Ticketed, arranged and displayed merchandise to promote sales.
Cashier
Windy City Produce
Chicago, IL
07.2018 - 02.2019
- Balanced daily transactions on a computerized point-of-sale system.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Welcomed customers, offering assistance to help find store items.
Softlines Team Member
Sears
Chicago, IL
06.2017 - 07.2018
- Increased repeat business using great customer service, problem-solving and conflict resolution skills.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Counted and balanced cashier drawers.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Built loyal clientele through friendly interactions and consistent appreciation.
Education
Bachelor of Arts - Criminology
University of Illinois At Chicago
Chicago, ILSkills
- Brand Awareness
- Client Engagement
- Relationship Management
- Customer Service
- Spanish and English Fluent
- Performance Monitoring
- Retail Store Operations
Affiliations
- Emphatic about my fitness and nutrition lifestyle!
Certification
- Adult CPR/ AED ISS: August 10, 2022
- Food Manager Certification ISS: May 27, 2022
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Service and Engagement Team Lead
Target
02.2021 - Current
Specialty Sales Team Member
Target
02.2019 - 02.2021
Cashier
Windy City Produce
07.2018 - 02.2019
Softlines Team Member
Sears
06.2017 - 07.2018
Bachelor of Arts - Criminology
University of Illinois At Chicago