Janely Rivera Matos
Providence
Summary
Experienced logistics professional prepared for this role. Demonstrates strong organizational and problem-solving skills, ensuring efficient coordination of transportation and distribution activities. Focuses on team collaboration and adapts to changing needs, consistently delivering results. Known for reliability and effective communication, enhancing operational efficiency and customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Logistics Dispatcher
Self-employeed
01.2025 - Current
- Coordinated shipment schedules to optimize delivery routes and enhance efficiency.
- Managed logistics operations, ensuring timely dispatch of goods and minimal delays.
- Oversaw inventory management, maintaining accurate records of stock levels and shipments.
- Developed relationships with carriers to facilitate communication and improve service reliability.
- Implemented process improvements that streamlined operations and reduced operational costs.
- Resolved customer inquiries regarding shipment status, enhancing client satisfaction through effective communication.
- Improved communication between dispatchers and drivers through the implementation of advanced GPS tracking technology and mobile applications.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining open communication channels with clients.
- Handled incoming calls and emails from customers regarding issues with deliveries.
Warehouse employee
Amazon
01.2019 - 12.2024
- Stow Ambassador
- Inbound Problem Solver
- Responsibilities include: correcting defects in bins, from other departments or associate errors
- Associate Feedback based on Atlas
- Problem solve/stow trainer for ALB1 away team September 2020
- Knowledge of multiple forms of stow: VNA, Rainbow, Mezz, Reactive, Decant
- Trained in other departments: Receive and Icqa
- Trained in multiple pits: Reach Truck, Tugger, Order Picker
- Worked as an ISS Rep in ALB1
- Worked as an ISS Rep in BOS7 ( Was able to transship out 1,560 high hazmat product that had been sitting for one year prior to me working at BOS7 )
- Worked at BOS5 in TOM team
- Worked as a PA at SMA2 from Dec. 20/2022- Oct. 22/2023
- Currently working at SMA2 as an Area Manager
Manufacture Employee
Joseph Abboud
08.2015 - 10.2019
- Started off as a sewer.
- Moved up to training new employees on machine operation and safety protocols.
- Assisted in maintaining inventory levels of raw materials and supplies.
- Consistently met deadlines by prioritizing tasks effectively and efficiently managing resources.
Education
High School diploma -
New Bedford High School
Skills
- Bilingual in Spanish
- Critical Thinker
- Problem solver
- Adaptive
- Strong decision-making
- Transportation
- Route planning expertise
- Logistical operations
- Staff training and development
- Tracking tasks
- Dispatch of drivers
- Team work scheduling
- Customer relations
Certification
- Certified freight dispatch training course, Zoomi Transport CEO - 3-week fast track
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Logistics Dispatcher
Self-employeed
01.2025 - Current
Warehouse employee
Amazon
01.2019 - 12.2024
Manufacture Employee
Joseph Abboud
08.2015 - 10.2019
High School diploma -
New Bedford High School