Janemarie Tolson
Salem
Summary
Results-oriented Buyer with expertise in pricing negotiation and procurement strategies. Skilled in optimizing purchasing agreements and managing vendor relationships to drive organizational success. Experienced in enhancing inventory forecasting processes and analyzing market trends for cost savings.
Overview
18
18
years of professional experience
Work History
Junior Buyer
DB Roberts
Wilmington
04.2024 - Current
- Managed vendor relationships, ensuring timely product delivery and adherence to quality standards.
- Analyzed market trends, identifying purchasing opportunities that contributed to cost savings.
- Coordinated cross-functional teams to align inventory forecasts with procurement strategies, enhancing overall supply chain efficiency.
- Negotiated pricing and terms with suppliers to establish favorable purchasing agreements.
- Managed the flow of goods from vendors to warehouse locations, ensuring accurate receipting procedures were followed at all times.
- Inspected returned merchandise for damage and compliance with return policies.
Customer Service Representative
DB Roberts
Wilmington
09.2019 - 04.2024
- Resolved customer complaints through effective communication and problem-solving, ensuring customer satisfaction.
- Assisted customers with inquiries and product selection to enhance satisfaction.
- Managed order processing and tracked shipments, facilitating timely delivery for customers.
- Collaborated with team members to improve service processes and efficiency.
- Trained and supported new hires on company policies and procedures, contributing to team readiness.
Claim File specialist
Service Master Restore & Cleanup
Stoneham
08.2016 - 04.2017
- Coordinated restoration projects for residential and commercial properties, ensuring timely completion and client satisfaction.
- Managed client communications, enhancing service clarity and fostering positive relationships.
- Assessed damage reports to identify necessary restoration actions.
- Collaborated with insurance adjusters to expedite claims processing, streamlining workflows and reducing delays.
- Participated in ongoing training and compliance activities.
- Coordinated with other departments to ensure efficient workflow processes.
- Reviewed documents for accuracy prior to submission or publication.
- Analyzed customer needs and recommended appropriate products or services.
Receptionist
Lustig, Glaser & Wilson
Waltham
02.2014 - 01.2015
- Oversaw front desk operations for busy law firm, enhancing client experience and office flow.
- Answered and directed incoming calls promptly and professionally.
- Greeted clients warmly, ensuring a positive first impression.
- Coordinated appointments and maintained lawyer calendars, optimizing scheduling efficiency.
- Managed inventory of office supplies, tracking levels and ensuring timely restocking. and placed orders as needed.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Ensured compliance with all federal and state regulations related to debt collections.
- Drafted letters, emails, and other correspondence throughout the collections process.
Service Advisor
Woburn Toyota
Woburn
01.2012 - 02.2014
- Assisted customers with vehicle inquiries and service appointments.
- Explained service recommendations based on vehicle inspections and customer needs.
- Coordinated with technicians to ensure timely completion of service requests.
- Maintained accurate records of services performed on customer vehicles.
- Processed payments and handled billing inquiries efficiently.
- Provided clear communication between customers and service department staff.
- Utilized dealership software to track appointments and service history effectively.
- Resolved customer complaints in an efficient and courteous manner.
- Prepared invoices for services rendered and collected payments from customers.
SERVICE ADVISOR
National Tire and Battery
Woburn
09.2008 - 01.2012
- Assisted customers with service inquiries and appointment scheduling.
- Explained vehicle maintenance services and pricing to customers clearly.
- Educated customers on vehicle features and recommended services for optimal performance.
- Collaborated with technicians to ensure accurate service recommendations.
- Managed customer follow-ups for service updates and feedback collection.
- Resolved customer concerns and provided solutions in a timely manner.
- Processed service orders and maintained accurate customer records.
- Coordinated with parts department to ensure timely availability of required parts.
Education
High School Diploma -
Tewksbury Memorial High School
Tewksbury 06-2008
Skills
- Vendor management
- Pricing negotiation
- Procurement strategies
- Purchasing strategies
- Market analysis
- Inventory forecasting
- Supply chain coordination
- Inventory management
- Order processing
- Microsoft Excel
- CRM systems
- Cross-functional coordination
- Customer management
- Service improvement
- Problem solving
- Attention to detail
- Team collaboration
- Effective communication
- Negotiation
Timeline
Junior Buyer
DB Roberts
04.2024 - Current
Customer Service Representative
DB Roberts
09.2019 - 04.2024
Claim File specialist
Service Master Restore & Cleanup
08.2016 - 04.2017
Receptionist
Lustig, Glaser & Wilson
02.2014 - 01.2015
Service Advisor
Woburn Toyota
01.2012 - 02.2014
SERVICE ADVISOR
National Tire and Battery
09.2008 - 01.2012
High School Diploma -
Tewksbury Memorial High School