Jane Monique Garcia

• Investigate and process claims, ensuring accuracy and compliance with company policies and regulatory standards.

• Communicate with claimants, policyholders, and third parties to collect necessary documentation and resolve claims promptly.

• Analyze coverage and liability details to determine appropriate resolutions and settlements.

• Maintain organized records for all claims processed, ensuring thorough documentation.

• Provide exceptional customer service in high-stress and sensitive situations, fostering trust and satisfaction.

• Assisted patients with understanding insurance coverage, claims processes, and financial responsibilities.

• Verified insurance benefits and eligibility to ensure accurate billing and claims submission.

• Communicated with insurance providers to resolve discrepancies and expedite claims processing.

• Educated patients about insurance policies and financial assistance options, enhancing clarity and trust.

• Maintained accurate records in compliance with company policies and HIPAA regulations.