Janenina Davis
Plano,Texas
Summary
Positive and analytical thinker with strong problem-solving abilities. Proactive approach to resolving issues, collaborative spirit, and unwavering commitment to achieving team goals. Adaptable to evolving challenges.
Overview
10
10
years of professional experience
Work History
Desk Insurance Adjuster
Crawford and Co, Inc
01.2022 - 12.2024
- Determines policy coverage by analyzing investigation data and policy terms
- Responsible for issuing settlement checks and making filings with regulatory agencies
- Use data, analytics, and video technology to evaluate property damages and write estimates
- Refers claims beyond authority to subject matter experts (i.e., subrogation, special investigation unit, etc.)
Independent Adjuster - Remote
Alacrity Solutions
01.2020 - 12.2021
- Examine claims forms, policies and endorsements, client instructions and other records when available to determine coverage
- Improved workflow efficiency by maintaining organized records of all claim-related documents, photos, and correspondence.
- Adapted quickly to changing claim environments or new company policies, demonstrating flexibility and resilience in a fast-paced industry.
- Provided exceptional customer service amid high-stress circumstances like natural disasters or widespread property damages events.
- Affirmed or denied coverage of claims based on facts and policy terms and conditions, developing information necessary to make advance, partial and final payments when appropriate.
- Consistently met performance metrics for claim closures by managing caseloads effectively and prioritizing urgent cases.
- Maintained current knowledge of industry trends and best practices through continuous professional development opportunities such as training sessions or certifications courses.
- Reduced claim costs by negotiating fair settlements with policyholders and third-party contractors.
- Achieved efficient claims processing by conducting thorough investigations and accurate documentation of property damage.
- Managed multiple priorities simultaneously while ensuring all tasks were completed within set deadlines and quality standards maintained.
- Prompt, thorough and fair investigation conducted by obtaining relevant facts to determine coverage, origin and extent of loss.
- Ensured regulatory compliance in handling claims by adhering to state laws, insurance policies, and company guidelines.
- Prepared summaries of damage, payments, and policy coverage.
Real Estate Specialist-HR assistant
Virginia Cook Realty
12.2017 - 12.2019
- Assisted with job postings, screening resumes, scheduling interviews, and coordinating onboarding process
- Ensured adherence to employment laws by maintaining accurate employee records and assisting with policy updates
- Diligent commitment to preserving the confidentiality of personal information
- Built a solid network of industry professionals to facilitate better cooperation in real estate transactions.
- Negotiated favorable contract terms for clients by leveraging market knowledge and strong communication skills.
- Cultivated long-lasting relationships with clients through consistent follow-up and commitment to addressing their needs.
Dispute Investigator
Cornerstone Staffing
10.2014 - 11.2017
- Analyzed court documents and case information to ensure validity of disputes
- Managed work queue to ensure timely and quality completion
- Documented findings and prepared detailed reports.
- Carefully documented statements, observations, and evidentiary materials.
- Collaborated with court clerks on investigations findings.
- Uncovered critical evidence by meticulously analyzing financial records and other documents related to investigations.
Education
Master of Science - Human Resources Management
TOURO University Worldwide (TUW)
01.2020
Master of Arts - Dispute Resolution
TOURO University Worldwide (TUW)
03.2018
Bachelor of Arts - Legal Studies
American Public University Systems (APUS)
07.2010
Skills
- Microsoft Office Suite
- Salesforce
- Investigation techniques
- Document management
- Problem-solving
- Critical thinking
- Highly motivated
- Decision-making
- Caseload management
- Conflict resolution techniques
Timeline
Desk Insurance Adjuster
Crawford and Co, Inc
01.2022 - 12.2024
Independent Adjuster - Remote
Alacrity Solutions
01.2020 - 12.2021
Real Estate Specialist-HR assistant
Virginia Cook Realty
12.2017 - 12.2019
Dispute Investigator
Cornerstone Staffing
10.2014 - 11.2017
Master of Science - Human Resources Management
TOURO University Worldwide (TUW)
Master of Arts - Dispute Resolution
TOURO University Worldwide (TUW)
Bachelor of Arts - Legal Studies
American Public University Systems (APUS)
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