Summary
Overview
Work History
Education
Skills
LAUNGUAGE
Timeline
Generic
Janepher Hwindingwi

Janepher Hwindingwi

Toledo,OH

Summary

Experienced, Retail Sales Manager with more than 15 years in fast paced retail stores. As a Retail Sales Manager I am very good at building loyal relationship, solving problems and increasing sales and revenue generation , I am also excel in listening to customer needs and creating solutions that provide value to the customer. Dedicated and results driven.

Results-driven supervisor with strong focus on team collaboration and achieving outcomes. Skilled in customer service, inventory management, and staff training. Adaptable, reliable, and ready to meet changing needs. Prepared to deliver impactful performance in fast-paced retail environment.

Experienced with managing front-end operations and leading teams to achieve high customer satisfaction. Utilizes strong leadership and communication skills to maintain efficient and effective service. Track record of improving operational processes, ensuring smooth and seamless shopping experience.

Qualified Desired Position with solid background in managing front-end operations and driving customer satisfaction. Successfully led team to improve service efficiency and enhance overall shopping experience. Demonstrated ability to handle high-pressure situations and multitask effectively, showcasing strong leadership and communication skills.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

19
19
years of professional experience

Work History

Front End Supervisor

Retail Supermarket
  • Controlling a group of cashiers, Managing Front End Merchandising, Customer Services, Cashier Spot Check and Supervisor Overrides, Implement a Customer Loyalty Program resulting in good turnover
  • 3 YEARS

Retail Banker

Woodforest National Bank
01.2025 - Current
  • Maintained high levels of cash handling accuracy, ensuring proper documentation and adherence to compliance requirements.
  • Offered clients advice and guidance on digital and self-serve options to make banking easy, simple and fast.
  • Collaborated with team members to achieve branch sales targets and enhance overall productivity.
  • Managed risk effectively by adhering to bank policies and procedures during transactions.
  • Welcomed customers warmly to meet banking service and transactional needs with seamless execution.
  • Increased customer satisfaction by providing personalized banking solutions and exceptional customer service.
  • Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback when appropriate.
  • Participated in community outreach events, representing the bank positively while establishing valuable business connections within the local market area.
  • Engaged customers in needs-based conversations to identify opportunities and address banking plans and credit card needs.
  • Reached out, generated appointments and built new relationships to grow business.
  • Provided ongoing support for online banking platforms as necessary, guiding customers through setup processes or troubleshooting issues to ensure seamless digital transactions.
  • Streamlined account opening processes for improved efficiency and a better client experience.
  • Supported branch operations by performing various administrative tasks such as filing, data entry, and report generation as needed.
  • Developed strong relationships with clients, creating lasting connections that contributed to business growth.
  • Reduced transaction wait times through efficient multitasking and effective queue management techniques.
  • Processed applications for new accounts.
  • Arranged monies received in cash boxes and coin dispensers according to denomination.
  • Maintained friendly and professional customer interactions.
  • Assisted customers with banking needs and inquiries.
  • Educated customers on online banking and mobile banking applications.

Retail Store Manager

Mobile Telephone Network (MTN under Franchise Cellnetwork)
01.2012 - 01.2024
  • Played a key Role in redesigning the store layout leading to 5% increase in average Transaction Value from previous manager
  • Implemented cost -effective strategies result in a reduction in labor costs
  • Conducted regular staff meetings to ensure clear communication and alignment with Organizational objectives
  • Stock management & receiving
  • Financial stock takes,daily,weekly stock takes
  • All Store Administration( GRN,GRV,IBT’s,Bankings
  • Achieving set Monthly Target of Turnover
  • Professional Presentation of the Company’s products & Services

Retail Sales Manager

Liquorland Wholesalers
07.2006 - 07.2012
  • Successfully boosted Sales by 10% through Strategic Customer Services and Implementing customer Loyalty Program in place
  • Managed 12 employees running weekly staff incentives to boost sales and manage the business
  • Implementing new ideas for increasing sales by Executing indoor promotions
  • Initiating staff incentives
  • Responsible for all store Administrations(Reports GRN,GRV,IBT’s,banking)
  • Stock management

Education

Certificate - Customer Relationship Management (CRM)

10.2019

High School Diploma - undefined

12.2000

Skills

  • Strategic Sales Knowledge
  • Stock records Management
  • Exceptional Communication skills
  • Quality Assurance and Control
  • Merchandising and Inventory management
  • Sales Management
  • Customer Services
  • Customer Satisfaction
  • Leadership
  • Team Player
  • Customer service
  • Problem-solving skills
  • Opening and closing procedures
  • Complaint resolution
  • Time management
  • Listening skills
  • Cash counting
  • Cash handling
  • Cash handling accuracy
  • Team supervision
  • Staff management
  • Staff supervision
  • Performance improvement
  • Accurate money handling
  • Employee motivation
  • Hospitality services
  • Training and mentoring
  • Effective planning
  • Relationship building and management
  • Conflict management
  • Administrative skills
  • Goals and performance
  • Financial management
  • File management
  • Sales coaching
  • Fraud prevention
  • Order management
  • Price verification
  • Word processing
  • Fluent in language and language
  • Customer service management
  • Cash handling and reconciliation
  • Employee training
  • Handling complaints
  • Team building and motivation
  • Sales leadership
  • Inventory and stocking

LAUNGUAGE

English professional speaking, writing, Reading

Timeline

Retail Banker

Woodforest National Bank
01.2025 - Current

Retail Store Manager

Mobile Telephone Network (MTN under Franchise Cellnetwork)
01.2012 - 01.2024

Retail Sales Manager

Liquorland Wholesalers
07.2006 - 07.2012

Front End Supervisor

Retail Supermarket

Certificate - Customer Relationship Management (CRM)

High School Diploma - undefined

Janepher Hwindingwi