Janerika Davis
Irvington,ALABAMA
Summary
Dynamic Claims Adjuster with expertise from Pilot Catastrophe, skilled in settlement negotiation and risk assessment. Proven ability to resolve complex claims efficiently while maintaining exceptional customer service. Highly motivated and detail-oriented, adept at conducting thorough investigations and delivering accurate reports to ensure fair outcomes for all parties involved.
Overview
8
8
years of professional experience
Work History
Claims Adjuster
Pilot Catastrophe
04.2022 - Current
- Prepared summaries of damage, payments, and policy coverage.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Verified insurance claims and determined fair amount for settlement.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Maintained claims data in xactimate systems.
- Visited customer locations to evaluate damage and provided cost estimates for remediation.
Department Manager(Apparel)
Walmart
11.2020 - 03.2022
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Lead Customer Service Representative
The Results Companies
05.2017 - 07.2020
- Engaged clients in person and over phone to answer questions and address complaints.
- Reviewed associate performance to identify training needs.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Identified and resolved discrepancies and errors in customer accounts.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Associate of Science -
Bishop State Community College
Mobile, AL05-2015
High School Diploma -
Mattie T. Blount High School
Mobile, AL05-2018
Skills
- Automobile appraisals
- Automobile claims specialist
- Casualty and property loss
- Workers' compensation claims
- Property claims
- Customer service
- Team collaboration
- Marketing
- Clear communication
- Salesforce management
- Relationship building
- Team leadership
- Shift scheduling
- Recruiting and interviewing
- Decision-making
- Inventory management
- Coaching and mentoring
- Sales techniques
- Staff management
- Skill development
Languages
English
Native or Bilingual
Personal Information
Timeline
Claims Adjuster
Pilot Catastrophe
04.2022 - Current
Department Manager(Apparel)
Walmart
11.2020 - 03.2022
Lead Customer Service Representative
The Results Companies
05.2017 - 07.2020
Associate of Science -
Bishop State Community College
High School Diploma -
Mattie T. Blount High School
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