JANE S. CARTER
Tucson,Arizona
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Proficient in planning, coordinating and executing successful production strategies. Adept at improving operational stability, efficiency and profitability. Team-minded individual works well with senior stakeholders and effectively prioritize tasks.
Overview
35
35
years of professional experience
Work History
Court Operations Manager
Pima County Consolidated Justice Court
Tucson, AZ.
07.2017 - 05.2021
- Direct, plan, and manage the administrative operations of the Call Center Department; Direct 09 full time employees; Participate in the hiring and termination process; developed training plans; train staff, evaluate and progressively disciplined staff effectively; and promoted positive morale and accountability.
- Prepared annual budgets with controls to prevent overages.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Worked in matrix management environment with oversight of division level managers, operations, finance, human resources, safety and compliance.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Formulated processes to reduce downtime and financial loss.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Identified and resolved unauthorized, unsafe or ineffective practices.
Civil Traffic Hearing Officer
Pima County Consolidated Justice Court
Tucson, Arizona
10.2013 - 05.2021
- Appointed and supervised by the Presiding Judge of Pima County Consolidated Justice Court
- Responsible for presiding over civil traffic hearings, arraignments, motions and other hearings
- Decide if any person, adult or juvenile charged with any civil traffic infraction is responsible or not responsible and adjudicate or withhold adjudication in the same manner as a Justice of the Peace under the statutes, rules and procedures presently existing or as subsequently amended.
- Evaluated physical and digital records, testimony and reports in order to weigh both support and opposition to proposals.
- Evaluated fairness of trials to identify and remove bias and protect rights of every involved party.
- Contributed issue knowledge and key expertise to meetings focused on Civil Traffic trials and other operational concerns and adjudications.
Supervisor of Civil Department
Pima County Consolidated Justice Court
Tucson, Arizona
03.2012 - 07.2017
- Directed, planned, managed and organized the administrative operations of the Civil Department; Directed 17 full time and 4 part time employees; Participated in the hiring and termination process; developed training plans; evaluated and progressively disciplined staff effectively; mentored employees and promoted positive morale and accountability.
- Assigned tasks and established work schedules to staff to cover operational needs to forecast demands and provide excellent customer service.
- Gathered input from staff resulting in improved implementation of civil policies, procedures and rules for administrative functions; answer questions, trouble shoot and resolved customer issues and concerns.
- Strong verbal and written communication skills.
- Appointed as the Small Claims Coordinator, working closely with the volunteer hearing officers.
- Responsible for working closely with the Court Operations Analyst in the development of setting performance measures for the Civil Department.
- Assisted the Arizona Supreme Court Small Claims Rules Committee in Phoenix providing expertise information on the Court's Small Claims policies, procedures and processes.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of customer preferences.
- Submitted reports to senior management to aid in business decision-making and planning.
- Promoted culture focused on encouraging staff to develop skills and abilities.
Supervisor of Records & Imaging Department
Pima County Consolidated Justice Court
Tucson, Arizona
04.2007 - 03.2012
- Directed, planned, managed and organized the administrative operations of the Records & Imaging Department.
- Managed and supervised 17 full time and 6 part time employees; problem solving; improved and developed records management policies, procedures and processes.
- Strong verbal and written communication skills.
- Participated in the hiring and termination process; developed training plans; evaluated and progressively disciplined staff effectively, promoted positive morale and accountability.
- Responsible for the development and implementation of Justice Court Records Department Reformation, hiring a night crew, setting up a Records Customer Service Window.
- Responsible for and worked closely with IT staff to develop the Justice Court Case Tracking System and the Records Imaging process, implementing the same.
- Conducted ongoing reviews of program financial systems to assess cost control measures for archiving and destruction of court records.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Directed standard rules of records management across all court departments.
- Mentored office employees on proper administrative procedures and how to use programs such as records management software, keeping operations consistent and efficient for maximum performance.
- Analyzed and solved multi-faceted problems that effected judges, executive leaders and business initiatives of outside agencies.
Supervisor-Court Initial Appearance Department
Pima County Consolidated Justice Court
Tucson, AZ.
12.2004 - 04.2007
- Directed, planned, managed and organized the administrative operations of Courtroom Services Initial Appearance, Civil Traffic Citation process, Civil Small Claims operations and Service Center bulk filings processes.
- Managed and supervised 11 full time employees; problem solving; improved and developed management policies, procedures and processes; Strong verbal and written communication skills.
- Participated in the hiring and termination process; developed training plans; evaluated and progressively disciplined staff effectively, promoted positive morale and accountability
- Responsible for and worked closely with the IT staff to develop the Justice Court Traffic Citation Process and implemented the same.
- Responsible for, working closely with the Sheriff’s Department staff in the design and creation of the Justice Court Initial Appearance Courtroom at Mission Road Jail.
- As a special assignment assisted in the development and implementation of the Justice Court Homeless Court and Domestic Violence Court Administrative Processes.
- Directed activities of team of skilled court workers preparing the court calendar and case files for the judges and magistrates sitting on the initial appearance bench.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record to carry out court functions efficiently and effectively.
- Resolved conflicts and negotiated mutually beneficial agreements between all agencies involved in the Initial Appearance processes to provide excellent service to customers.
Criminal Case Manager - Entrepreneur
PLT Case Management Services, Inc
Tucson, AZ.
03.1997 - 12.2004
- Performed paralegal services and case management functions; Planned, managed & supervised assigned capital crimes & misdemeanor caseload.
- Worked closely with court appointed counsel, investigators and defendants housed at county jail.
- Strong verbal and written communication skills; Strong research skills; Prepared motions, arguments, briefs, opinions, petitions, and other legal documents.
- Interacted closely with Superior Court & Justice Court criminal staff; Ability to work independently.
- Increased referral rates by providing excellent service and building meaningful relationships with attorneys, investigators, attorney clients and governmental agencies involved in the process.
- Participated in professional growth programs to support special education improvement efforts.
- Reduced care costs of trial preparation without sacrificing quality through service coordination and multidisciplinary collaboration.
- Helped clients receive appropriate, high-quality care with reasonable results while incarcerated.
- Educated parents and loved ones of the clients about different options and outside care available to their love ones to help reduce burden and anxiety on court resources.
- Transcribed tapes/recordings of police interviews and testimonies of witnesses.
- Performed client in-take services at Pima County Jail as needed.
Clerk
Pima County Board of Supervisors
01.1985 - 01.1997
- Directed, planned, managed and the administrative functions of the Clerk’s Office according to statutes of the Pima County Board of Supervisors; Managed 33 full time employees and 250+ seasonal election workers.
- Directed the Division of Elections and the Ina Road Wastewater Treatment Plant.
- Strong verbal and written communication skills.
- Responsible for a $600k+ annual department budget.
- Hired, trained, terminated, evaluated and progressively disciplined all staff effectively, promoted positive morale and accountability.
- Responsible for maintaining the official records of Pima County.
- Responsible for seasonal Elections process; Developed, planned and successfully recommended Electronic Voting Devices for all precincts.
- Monitored the activities of all Boards, Commissions and Committees established by the Board of Supervisors.
- Appointment to the Arizona Baseball Commission
- Responsible for drafting legislation to successfully establish the Pima County Sports Authority.
- Responsible for the renovation of City of Tucson’s Hi Corbett Field for Spring Training Baseball, working closely with the Sports Authority members, owners of the Colorado Rockies and dignitaries in the community.
- Served on the Committee for the establishment of the Diamondbacks Baseball Team in Phoenix.
- Managed & supervised the administrative functions of all annexation processes relating to the creation of Cities, Towns, Fire Districts, Water Districts and other Special Taxing Districts in Pima County.
- Responsible for restructuring and managing the Board of Equalization County Property Tax Appeals Process;
- Working closely with IT staff, developed & managed the implementation of the Board of Supervisor’s Electronic Agenda Process and the implementation of the Board of Supervisor’s Close Caption Televised public meetings.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Produced high-quality written instructions and communications for internal and external use.
- Created reports and developed improvements and enhancements to automate County records and file systems.
- Routed business correspondence, documents and messages to correct departments and staff members.
- Interacted with customers by phone, email or in-person to provide information.
- Provided ease of access and navigation for essential public records by compiling, organizing and uploading organizational documents to the records database.
- operational efficiency and compliance with Pima County rules & policies through effective coordination of office activities.
Education
Master of Arts - Fellow of Institute of Court Management
National Center For State Courts
Williamsburg, Virginia05.2014
Bachelor of Arts - Social & Criminal Justice
Ashford University
Clinton, IA09.2013
Certified Court Manager & Arizona Court Manager - Court Management
Institute of Court Management
Phoenix AZ06.2013
Certified Court Executive - Executive of The Court
Insititute For Court Management
Phoenix, AZ06.2013
Skills
- Department Oversight
- Cost Reduction
- Financial Statement Review
- Administrative Management
- Decision Making
- Team Leadership
- Verbal and Written Communication
- Recruitment and Hiring
- Records Organization and Management
- Desktops, Laptops and Mobile Devices
- Materials Planning and Logistics
- Process Development and Streamlining
- Multitasking and Prioritization
- Policy Development and Enforcement
- Employee Motivation
Accomplishments
- Reduced operational expenses by 10% by streamlining branch operations.
- Collaborated with team of 25 in the development of Digital records management program.
- Increased company savings by 10% through corporate consensus-building and cross-functional geographical team coordination and development.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Appointed Arizona Baseball Commissioner
- President, Arizona Municipal Clerks Association
- Treasurer, Arizona Municipal Clerks Association
- Chairperson, Hi-Corbett Field Renovation Facilities Committee
- Officer Pima County Sports Authority
- Member, Board of Managers Lohse YMCA
- Officer of Saguaro Girl Scouts Council
Timeline
Court Operations Manager
Pima County Consolidated Justice Court
07.2017 - 05.2021
Civil Traffic Hearing Officer
Pima County Consolidated Justice Court
10.2013 - 05.2021
Supervisor of Civil Department
Pima County Consolidated Justice Court
03.2012 - 07.2017
Supervisor of Records & Imaging Department
Pima County Consolidated Justice Court
04.2007 - 03.2012
Supervisor-Court Initial Appearance Department
Pima County Consolidated Justice Court
12.2004 - 04.2007
Criminal Case Manager - Entrepreneur
PLT Case Management Services, Inc
03.1997 - 12.2004
Clerk
Pima County Board of Supervisors
01.1985 - 01.1997
Master of Arts - Fellow of Institute of Court Management
National Center For State Courts
Bachelor of Arts - Social & Criminal Justice
Ashford University
Certified Court Manager & Arizona Court Manager - Court Management
Institute of Court Management
Certified Court Executive - Executive of The Court
Insititute For Court Management
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