Janes Jalon
Fruitland
Summary
Dynamic and adaptable professional with a proven track record of delivering exceptional customer service and enhancing sales. Also, a motivated and compassionate individual seeking to transition into a healthcare role, bringing strong customer service experience and a passion for helping others. With a background in food service and as a barista, I have honed excellent communication, multitasking, and problem-solving skills in fast-paced environments. My ability to build rapport with diverse individuals, maintain a positive attitude under pressure, and deliver exceptional service will allow me to contribute effectively in a healthcare setting. I am eager to apply my skills in a supportive role while learning and growing within the healthcare field. My volunteer experience at St. Luke’s Hospital, where I assist children in the pediatric playroom, has further deepened my desire to make a meaningful impact on others' well-being. I am excited to bring my dedication, strong work ethic, and empathy to my first paid position in healthcare.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Olive Garden Restaurant
06.2024 - 07.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Provided exceptional service to high volume of daily customers.
Barista
Dutch Bros
06.2023 - 12.2023
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Ground beans for espresso shots according to individual customer specifications.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
Hostess
Ogawa's Burgers Sushi and Bowls
04.2021 - 08.2023
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Maintained a clean and organized dining area.
- Assisted in preparing the restaurant for opening and closing shifts.
- Provided menus to customers and answered questions regarding menu items.
- Checked identification of customers prior to serving alcoholic beverages.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Monitored customer satisfaction levels throughout their meal experience.
Barista
Jack Henry Coffee Roasters
08.2021 - 01.2023
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
- Implemented promotional activities, including in-store events, to increase customer engagement and sales.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Monitored and adjusted inventory levels to minimize waste and ensure availability of popular items.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Received and accurately processed customer payments.
- Described menu items to customers and suggested products based on stated preferences.
Education
Current Undergraduate - Pre-Med Psychology
University of Idaho
05-2026
High School Diploma -
Fruitland High School
05-2022
Skills
- Cash handling
- Venipuncture
- Blood collection
- Health and safety
- Dynamic communication skills
- Coordination
- Customer service
- Friendly and outgoing
- Excellent memory
- Excellent written and verbal communicator
- Courteous and professional demeanor
- Upselling strategies
- Team building
- Adaptable and flexible
- Cleanliness standards
- Memory retention
- Service prioritization
Certification
- Certified Phlebotomy Technician- Issued 07/30/24
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
Affiliations
- St. Lukes Volunteer
- Alpha Phi Sorority
Timeline
Server
Olive Garden Restaurant
06.2024 - 07.2024
Barista
Dutch Bros
06.2023 - 12.2023
Barista
Jack Henry Coffee Roasters
08.2021 - 01.2023
Hostess
Ogawa's Burgers Sushi and Bowls
04.2021 - 08.2023
Current Undergraduate - Pre-Med Psychology
University of Idaho
High School Diploma -
Fruitland High School