Janesa Brooks
Atlanta,GA
Summary
Dynamic customer service and client support professional with over 10 years of experience in enhancing customer relations and operational efficiency in high-stakes environments. Proven ability to resolve complex issues, improve member satisfaction and productivity, and skilled in managing communications and fostering relationships within multi-store environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Private Aviation Member Service Representative
Wheels Up
02.2023 - 05.2024
- Delivered exceptional customer service to private aviation members, ensuring prompt resolution of inquiries and needs
- Managed member reservations, including bookings, modifications, and cancellations
- Coordinated VIP ground services, arranging transportation, catering, and accommodations
- Acted as a liaison between members and flight operations, ensuring seamless travel experiences
- Addressed member inquiries and complaints efficiently, achieving high levels of satisfaction
- Maintained accurate member profiles, including preferences and travel histories
- Collaborated with internal departments to ensure timely billing and invoicing for member services
- Identified opportunities to enhance member experiences, contributing to the success of the private aviation program
Remote Store Support Coordinator
Edible Arrangements Corporate
10.2019 - 11.2022
- Served as the primary contact between franchisees and the Home Office, ensuring timely resolution of inquiries
- Communicated business best practices effectively, both verbally and in writing
- Fostered long-term relationships with franchisees through regular communication and travel
- Utilized professional judgment to escalate concerns outside the scope of responsibilities
Customer Service Representative
ATow
03.2016 - 10.2019
- Managed incoming and outgoing calls, efficiently dispatching tow trucks based on customer needs
- Evaluated customer situations to provide effective solutions and advice to drivers
- Ensured timely updates to customers regarding their tow requests and maintained control over service operations
- Collaborated with the accounting department on invoicing, verifying contracts, and account management
Education
B.S. - Aviation Management
Middle Georgia State University
11.2024
Skills
- Customer Relationship Management
- Team Collaboration
- Adaptability
- Project Support
- Team Management
- Property Management
- Project Coordination
- Account Management
- Salesforce
Certification
Driver's License
Timeline
Private Aviation Member Service Representative
Wheels Up
02.2023 - 05.2024
Remote Store Support Coordinator
Edible Arrangements Corporate
10.2019 - 11.2022
Customer Service Representative
ATow
03.2016 - 10.2019
B.S. - Aviation Management
Middle Georgia State University