Janese Klontz
Stroud,OK
Summary
Dynamic professional with a proven track record at First Merchants Bank, excelling in multi-project coordination and problem-solving. Enhanced customer satisfaction through personalized financial solutions and effective team management. Recognized for exceptional craftsmanship in home remodeling at K & K Rental Properties, delivering tailored projects that elevated client satisfaction.
Overview
26
26
years of professional experience
Work History
Home Remodeler
K & K Rental Properties LLC
05.2015 - Current
- Maintained clean and organized work site, implementing efficient waste management practices to reduce environmental impact.
- Enhanced overall home aesthetics and functionality by executing detailed remodeling plans tailored to each client's vision.
- Accelerated project completion, adeptly managing multiple remodeling projects simultaneously without compromising on quality.
- Demonstrated exceptional craftsmanship in custom carpentry work, resulting in increased client satisfaction ratings.
Student Supervisor
Purdue University
08.2008 - 10.2009
- Organized events and initiatives to promote a sense of community within the student body.
- Managed day-to-day operations of the supervised area, maintaining a safe and efficient workspace for students to thrive in academically.
- Leveraged data from student feedback to identify areas of improvement for the supervision program and implemented targeted solutions.
- Collaborated with faculty members to develop targeted strategies for addressing student concerns or issues.
- Designed engaging workshops that provided tools for effective collaboration, enhancing student teamwork capabilities.
- Developed strong relationships with students, promoting trust and open dialogue about their needs and concerns.
- Supported academic success by offering tutoring sessions and additional resources for struggling students.
- Mentored new student supervisors, sharing best practices and providing guidance for success in the role.
- Assisted with the development of program goals and objectives, aligning them with broader institutional priorities.
- Promoted healthy work-life balance among students through workshops on time management skills.
Bank Branch Manager
First Merchants Bank, Lafayette Bank & Trust
09.1999 - 10.2006
- Examined customer loan applications for loan approvals and denials.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Conducted regular audits of branch operations to maintain compliance with internal policies and external regulations.
- Implemented risk management processes to identify potential risks, reducing losses and maintaining compliance with regulatory requirements.
- Optimized staff productivity through effective scheduling, task delegation, and performance monitoring.
- Improved cash management procedures, ensuring accurate cash handling practices across all transactions within the branch.
- Fostered strong relationships with clients by addressing their needs promptly and providing personalized financial solutions.
- Enhanced employee engagement by organizing team-building activities, training sessions, and open communication channels within the branch.
- Resolved escalated customer issues quickly and efficiently while demonstrating empathy towards clients' concerns resulting in higher customer retention rates.
- Boosted branch revenue through targeted marketing campaigns aimed at attracting new clients and retaining existing ones.
- Increased customer satisfaction by implementing new service protocols and streamlining branch operations.
- Oversaw employee recruitment processes to ensure hiring of qualified candidates who contributed positively to the bank''s goals and culture.
- Maintained friendly and professional customer interactions.
- Complied with regulatory guidelines and requirements.
Education
No Degree - General Education
Seminole Junior College
Seminole, OK08-1980
High School Diploma -
Stroud High School
Stroud, OK05-1980
Skills
- Worker supervision
- Multi-project coordination
- Teamwork and collaboration
- Problem-solving
- Problem-solving abilities
Timeline
Home Remodeler
K & K Rental Properties LLC
05.2015 - Current
Student Supervisor
Purdue University
08.2008 - 10.2009
Bank Branch Manager
First Merchants Bank, Lafayette Bank & Trust
09.1999 - 10.2006
No Degree - General Education
Seminole Junior College
High School Diploma -
Stroud High School