Ja’Nesha Harmon
Amazon
Durant,MS
1
Certification
5
years of professional experience
Dedicated professional with strong customer service skills, proficient in data entry and problem-solving. Committed to enhancing customer satisfaction and operational efficiency.
Work History
Amazon Asociate
9 Months- Supported operational excellence by managing inventory levels and ensuring stock accuracy.
- Assisted in optimizing workflow processes to enhance efficiency in daily operations.
- Collaborated with cross-functional teams to implement best practices in customer service delivery.
- Executed data entry tasks with high attention to detail, maintaining accurate records.
Customer Service Representative
1 Year- Resolved customer inquiries through multiple communication channels, ensuring timely and effective responses.
- Collaborated with team members to streamline processes, enhancing overall customer satisfaction.
- Utilized CRM software to document interactions and track resolutions for improved accuracy.
Manager
7 Months- Processed customer transactions accurately and efficiently at point-of-sale.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained organized cash register area, ensuring cleanliness and readiness for customer interactions.
- Assisted in inventory management by restocking merchandise and conducting regular stock checks.
Cashier
1 Year 10 Months- Trained new cashiers on operational procedures and best practices to enhance team performance.
- Implemented improved checkout procedures, reducing wait times during peak hours.
- Collaborated with team members to create a welcoming environment for customers in-store.
- Monitored sales trends and provided feedback to management on product demand and customer preferences.
Education
Associate of Science - Nursing
Skills
Customer service
Time management
Attention to detail
Computer skills
Complex Problem-solving
Product knowledge
Data entry
Certification
- Licensed [CPR] - [1 year]
Timeline
Amazon Asociate
Amazon
10.2024 - 07.2025Read More
Customer Service Representative
Conduent
05.2023 - 05.2024Read More
Manager
Hibbets Sports
06.2022 - 01.2023Read More
Cashier
Wendys
07.2020 - 05.2022Read More
Holmes Community College
Associate of Science from Nursing
Read More