Janesha Works
Palmdale,CA
Overview
23
23
years of professional experience
Work History
Customer Service
Sassy Shears Salon
Palmdale, CA
12.2021 - Current
- Received and processed incoming customer service calls.
- Monitored social media channels for customer service inquiries.
- Analyzed customer feedback to improve customer service standards.
- Handled escalated customer service issues as needed.
- Provided customer service to resolve disputes or complaints.
- Provided customer service support regarding order status inquiries.
Call Center Representative
USPS
Santa Clarita, CA
09.2012 - 12.2022
- Assisted customers with inquiries regarding postal services and delivery options.
- Processed incoming calls efficiently, ensuring accurate information delivery.
- Resolved customer complaints by providing prompt and effective solutions.
- Utilized call center software to track interactions and manage customer requests.
- Trained new representatives on call handling techniques and customer service protocols.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Maintained high levels of professionalism while interacting with customers via phone or email.
Assistant Manager
Family Dollar
California City, CA
02.2007 - 09.2012
- Assisted in managing daily store operations and staff schedules.
- Trained new employees on customer service and sales techniques.
- Oversaw inventory management and restocking processes.
- Handled customer inquiries and resolved issues effectively.
- Monitored cash handling procedures during shifts for accuracy.
- Ensured compliance with company policies and safety standards.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
Store Manager
Factory 2 U
Lancaster, CA
04.2002 - 05.2007
- Trained and mentored staff to enhance customer service skills.
- Implemented promotional strategies to boost sales and customer engagement.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Resolved customer complaints in a timely manner.
- Updated and maintained store signage and displays.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
Education
High School Diploma -
Venice High School
Venice, CA01-1994
Skills
- Customer service
- Conflict resolution
- Call center operations
- Social media monitoring
- Data analysis
- Team leadership
- Time management
- Problem solving
Timeline
Customer Service
Sassy Shears Salon
12.2021 - Current
Call Center Representative
USPS
09.2012 - 12.2022
Assistant Manager
Family Dollar
02.2007 - 09.2012
Store Manager
Factory 2 U
04.2002 - 05.2007
High School Diploma -
Venice High School