Janesia London
Clarksville,TN
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Representative position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Bank Teller
FSNB Bank
07.2023 - 06.2024
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Customer Service Representative
Sprint Call Center
07.2021 - 05.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
Customer Service Representative
Flake Wilkerson
01.2018 - 03.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for customers.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Nursing Assistant - Nursing
Mission Career College
Riverside, CA05.2012
GED -
Metro Action
Nashville, TN01.2006
Skills
- Professionalism and Courtesy
- Customer Service
- Active Listening
- Data Entry
- Call center experience
Timeline
Bank Teller
FSNB Bank
07.2023 - 06.2024
Customer Service Representative
Sprint Call Center
07.2021 - 05.2023
Customer Service Representative
Flake Wilkerson
01.2018 - 03.2020
Nursing Assistant - Nursing
Mission Career College
GED -
Metro Action