Janessa Arnett
Perry,MI
Summary
Dynamic Office Manager with a proven track record at Davis Lawn & Snow Services LLC, adept in office administration and staff supervision. Excelled in implementing efficient policies, enhancing customer relations, and streamlining payroll processes. Skilled in bookkeeping and fostering positive team environments. Demonstrated ability to improve operational efficiency and maintain high client satisfaction.
Overview
14
14
years of professional experience
Work History
Office Manager
Davis Lawn & Snow Services LLC
Perry, MI
03.2015 - Current
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Organized company events including holiday parties, team building activities .
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Administered payroll and maintained proper documentation of employee personnel.
Caregiver
Oliver Woods Retirement Village
Owosso, MI
02.2013 - 09.2014
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
Daycare Assistant
Little Tots Daycare
Corunna, MI
01.2011 - 08.2012
- Assisted in leading and organizing activities for children such as arts, crafts, games and reading stories.
- Provided supervision and care to young children ranging from infants to pre-school age.
- Helped with mealtime preparation and cleanup including serving food, setting tables, washing dishes.
- Ensured safety of the children by monitoring their play areas and activities throughout the day.
- Maintained classroom cleanliness by tidying up toys, wiping down surfaces and vacuuming rugs.
- Developed positive relationships with parents through communication about their child's daily activities.
- Supported teachers in planning lessons that were developmentally appropriate for each age group.
Education
High School Diploma -
Owosso High School
Owosso, MI05-2010
Skills
- Billing
- Bookkeeping
- Staff hiring
- Scheduling and calendar management
- Contract administration
- Contract negotiations
- Scheduling coordination
- Team supervision
- Training and coaching
- Banking operations
- Office administration
- Payroll processing
- Customer service
- Office management
- Scheduling
- Customer relations
Timeline
Office Manager
Davis Lawn & Snow Services LLC
03.2015 - Current
Caregiver
Oliver Woods Retirement Village
02.2013 - 09.2014
Daycare Assistant
Little Tots Daycare
01.2011 - 08.2012
High School Diploma -
Owosso High School
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