Janessa Ayala

• Promptly greet guests entering establishment and take their orders according to procedure.
• Professionally communicate with customers regarding orders, comments, inquiries, and complaints.
• Help customers understand menu items, ask clarifying questions, and repeat orders for accuracy.
• Accept payment from customers, issue receipts, authenticate large bills, and make change as necessary.
• Handle cash and payment accurately and have no shortages or overages.
• Consistently exhibit and demonstrate Core 4 with each guest and rest of the team and treat guests with care.
• Maintain clean, safe, fully stocked, and orderly counter and/or work area and perform cleaning duties such as sweeping, mopping, emptying trash cans, cleaning equipment, and washing dishes, to keep equipment and facilities sanitary.
• Promptly clean any spills or slip hazards.
• Fulfill guest orders by preparing drinks, preparing desserts, bagging/assembling food, getting sauces, etc all according to procedure.
• Provide guests with clear directions throughout order taking process and where to wait for their food.
• Serve food to guests fulfilling all requirements of server role and providing guest with a farewell.
• Safely brew beverages including tea and coffee and safely handle hot liquids.
• Deliver food/meals to guests by foot following all delivery policies and procedures while providing excellent service.
• Rigorously adhere to food safety and restaurant security practices, build awareness about safety, hold peers accountable to food safety practices, and reports any concerns to leadership.
• Follow all restaurant policies, procedures, and requirements.
• Know all relevant standard operating procedures and pass required assessments or activities with 80% or higher.
• Consistently follow all cash handling policies and proper security procedures.

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