Summary
Overview
Work History
Skills
Timeline
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Janessa Benitez

Las Vegas,NV

Summary

Dynamic and results-driven General Manager with proven success leading high-volume luxury retail operations. Skilled in driving sales growth, elevating client experience, and developing high-performing teams. Recognized for exceeding business goals, optimizing operations, and strengthening brand presence through strategic leadership and client engagement.

Overview

13
13
years of professional experience

Work History

General Manager/General Manager Trainer

Tory Burch
04.2023 - Current


  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Awarded "Store of the Year" and "Highest SPH Growth" (2025) for outstanding performance results.
  • Maximized efficiency by coaching and mentoring management teams, ensuring alignment with company standards and expectations.
  • Onboarded and trained 5 General Managers and 3 Assistant General Managers, strengthening leadership pipelines. .
  • Hosted high-impact in-store events to enhance client engagement, generate incremental revenue, and foster long-term relationships.

Store Manager

Lacoste
04.2020 - 04.2023
  • Driving excellence through consistently increasing conversion +16% by modernizing the sales approach for the dynamic events that occur in the Las Vegas market.
  • Managed daily operations of a top 5 door consisting of 6 managers and 15+ sales team.
  • Proactively created plans for all impactful events to the business including conventions and holidays. Communication of all inventory needs in preparation for successes.
  • Created action plans in all store DOR’s including effective scheduling to reduce TPLH and elevate swing.
  • Created a client base by implementing a client contact list to communicate arrivals and promotions. Generated 10% through client engagement and planning in store activations to create and develop new client relationships.
  • Successfully developed two associates into Assistant Store Manager roles through strategic succession planning by creating specialized training programs.

Assistant Store Manager

Lacoste
03.2013 - 04.2020
  • Mastered the visual merchandising DOR. Assisted in several new store openings including the conducting of the Phoenix Outlet.
  • Trained and coached teams on visual expectations and best practices. Presented bi-weekly PowerPoints to market to provide examples and guidance on visual executions.
  • Overseeing of all store operations including offsite location. Created a detailed calendar to provide an outline on all incoming/outgoing shipment. Implemented a designated area that consists of Top Ten Best Sellers and Super 4 to eliminate replenishing time.
  • Conducted monthly touch bases with Sales Associates and Key Holders on performance. Developed Performance Improvement Plans to enhance skills.

Skills

  • Luxury Retail Management High-Volume Store Leadership P&L & Budget Oversight
  • Talent Development Recruiting, Training & Retention Leadership Coaching
  • Sales Growth Strategies Business Planning & Forecasting
  • Clienteling & VIP Relationship Management CRM & Customer Experience Excellence
  • Visual Merchandising Brand Presentation Event & Product Launches
  • Inventory Management Shrink Reduction Lost Prevention Compliance

Timeline

General Manager/General Manager Trainer

Tory Burch
04.2023 - Current

Store Manager

Lacoste
04.2020 - 04.2023

Assistant Store Manager

Lacoste
03.2013 - 04.2020

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Janessa Benitez