Janessa Boggs
Phoenix,AZ
Summary
With a solid foundation in customer service and communication, offering a blend of practical experience and academic expertise. Roles as a Front Desk Agent, Receptionist, and Nanny have refined the ability to deliver exceptional service, manage operations efficiently, and adapt swiftly to new challenges. Excel in problem-solving, organizational tasks, and upholding high standards of professionalism, making a valuable asset to any team or organization.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Hilton Garden Inn Hotel
05.2024 - Current
- Greet and welcome guests upon arrival with a friendly and professional demeanor.
- Manage guest reservations, cancellations, and modifications using hotel booking systems.
- Answer and direct phone calls, handle guest inquiries, and provide information about the hotel and local area.
- Address guest complaints or issues, resolving them promptly to ensure guest satisfaction.
- Collected room deposits, fees, and payments.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
Receptionist
Mommentum Freight LLC
05.2021 - 01.2022
- Provided superb customer service to prospective contractors
- Maintained files and records by implementing effective filing systems
- Answered multi-line phone system to respond to inquiries
- Transcribed phone messages and relayed them to appropriate personnel
- Monitored office supplies by checking inventory and placing orders
Babysitter
Nanny
05.2020 - 07.2020
- Provided babysitting services to a family of four
- Responsible for transporting children to and from school safely
- Encouraged children social interaction through team building techniques
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
Education
No Degree - B.A. Communication
Arizona State University
Tempe, AZ05.2026
Associate of Arts - Culture and Society
Maricopa Community Colleges - South Mountain Community College
Phoenix, AZ05.2024
High School Diploma -
Cesar Chavez High School
Laveen, AZ05.2021
Skills
- Administrative duties
- Ability to work independently
- Communication
- Critical thinking
- Leadership & Teamwork
- Data Entry
- Telephone skills
- Time Management
- Organization skills
- Customer and client relations
- Mail handling
- Call Answering and Routing
Timeline
Front Desk Agent
Hilton Garden Inn Hotel
05.2024 - Current
Receptionist
Mommentum Freight LLC
05.2021 - 01.2022
Babysitter
Nanny
05.2020 - 07.2020
No Degree - B.A. Communication
Arizona State University
Associate of Arts - Culture and Society
Maricopa Community Colleges - South Mountain Community College
High School Diploma -
Cesar Chavez High School