Janessa Boicourt

• Deliver service in a fast-paced, high-volume environment while maintaining accuracy and professionalism
• Train and mentor new employees on workflow, communication, and customer service standards
• Prioritize multiple competing demands and adapt quickly to changing situations
• Collaborate with team members to ensure efficient operations during peak hours
• Entrusted with opening and closing procedures, cash handling, and end-of-shift reconciliation
• Utilize conflict resolution and de-escalation skills to address guest concerns

Medical–Surgical, IU Health, Bloomington, IN — Junior Year, Semesters 1 & 2
Obstetrics, IU Health, Bloomington, IN — Junior Year, Semester 1
Community Health, IU Health, Bloomington, IN — Junior Year, Semester 1
Alterations in Neuro-Psych, IU Health, Bloomington, IN — Junior Year, Semester 2
Intensive Critical Care, IU Health, Bloomington, IN — Senior Year, Semester 1
Leadership (ICU), IU Health, Bloomington, IN — Senior Year, Semester 1
Interprofessional Training, IU Health, Bloomington, IN — Junior & Senior Years
Clinical Intensive, IU Health, Bloomington, IN — Senior Year, Semester 2 (In Progress)
Older Adult (Pain Procedure Center), IU Health, Bloomington, IN — Senior Year, Semester 2 (In Progress)
Emergency Department, IU Health, Bloomington, IN — Senior Year, Semester 2 (In Progress)