Janessa Bullard
Riverview,FL
Summary
Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Offering over 15 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated exceptional customer service.
Overview
18
18
years of professional experience
Work History
Flight Attendant
Spirit Airlines Inc.
Orlando, FL
12.2022 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Flight Attendant
Continental Airlines
Chicago , IL
02.2007 - 03.2022
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Ensure safety and comfort of customers onboard aircraft.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Offered personalized assistance to children, elderly and passengers with special needs.
Education
Bachelor Of Applied Science - Sports Management
Johnson & Wales University
Providence, RI12.1999
Skills
- Public Interaction
- Cleanliness and Sanitation
- Adult AED and CPR
- Conflict Resolution Techniques
- Regulation and Compliance Monitoring
- Emergency Situations Management
- Medical Emergency Response
- Customer Needs Assessments
- Passenger Care
- Safety Regulation Compliance
- Emergency Procedures Knowledge
- Critical Thinking
- Evacuation Procedures
- Microsoft Office
- Crew Resource Management
- Health and Safety Procedures
- Time Management
- Special Needs Assistance
- Food and Beverage Knowledge
- Situational Awareness
- Standard Operating Procedures Maintenance
- Problem-Solving
- Negotiation Tactics
- Social Perceptiveness
Additional Information
Designated Flight Crew for MLB, NFL and NCAA
Timeline
Flight Attendant
Spirit Airlines Inc.
12.2022 - Current
Flight Attendant
Continental Airlines
02.2007 - 03.2022
Bachelor Of Applied Science - Sports Management
Johnson & Wales University