Janessa Duggan
Edmond,OK
Summary
Motivated and driven with an optimistic personality. Strive to face new learning opportunities with an excited attitude. Focused on staying well-organized when handling many tasks at once. Always work to maintain effective and positive communication with both clients and coworkers.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Server
Chelino's Mexican Restaurant
02.2022 - 07.2024
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, and trays.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and ready to meet customer needs.
Hostess
Uncle Julios
05.2023 - 11.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered phone calls to take orders, give information and document reservations.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Cleaner
Precision Construction And Design
05.2019 - 05.2020
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
Education
High School Diploma -
Insight School Of Oklahoma
Midwest City, OK12.2022
Skills
- Organization and Time Management
- Guest Satisfaction
- Phone Inquiries
- Interactive Communication Skills
- Quick Learner
- Adaptable and Flexible
- Cleaning and Sanitation
- Warm and Friendly
- Memory Retention
- Strong Work Ethic
- Hospitality Service Expertise
- High-Energy and Stamina
Certification
- Food Handler's License
- National Certified Phlebotomy Technician
- Alcohol Beverage Employee License
Timeline
Hostess
Uncle Julios
05.2023 - 11.2023
Server
Chelino's Mexican Restaurant
02.2022 - 07.2024
Cleaner
Precision Construction And Design
05.2019 - 05.2020
High School Diploma -
Insight School Of Oklahoma