Janessa Funder
West Fargo,ND
Summary
Detail-oriented cleaning professional with outstanding interpersonal communication skills.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Car Detailer
Corwin Detail Center
05.2023 - Current
- Maintained clean, tidy and safe work environment.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Collected and disposed of trash in vehicle console spaces and under seats.
- Washed cars and trucks daily for auto dealership.
- Applied protective agents, including sealants, to protect surfaces.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Restored luster to vehicle interiors, including upholstery and vinyl.
- Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
- Utilized high-pressure washers to clean vehicles and equipment.
- Wiped down and polished interior and exterior surfaces.
- Followed safety guidelines for cleaning vehicles and equipment.
- Performed detailed vacuuming of interior and exterior of vehicles and equipment.
- Organized vehicle and equipment storage spaces, removing trash and wiping down surfaces.
Supervisor
Taco Johns
04.2018 - 10.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Sales Associate
Target
Fargo, ND
03.2019 - 12.2019
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
Ice Cream Artist
Cold Stone Creamery
Fargo, ND
11.2015 - 09.2017
- Greeted incoming customers and provided reliable, friendly customer service.
- Kept tidy and organized area to comply with cleanliness standards.
- Notified supervisor and peers of low product inventory and customer complaints.
- Used ice cream makers, blenders and frozen yogurt machines to create ice cream and yogurt.
- Observed health code regulations and internal policies for cleaning and sanitizing.
- Processed sales transactions for cash, debit, and credit purchases.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Utilized proper portion control to determine customers receive correct portion size.
- Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Cleaned and maintained soft-serve ice cream and yogurt dispensing equipment.
- Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Accurately operated cash register to process customer payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Completed milkshakes and ice cream desserts for customers.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Sales Associate
Savers Thrift Store
Fargo, ND
12.2014 - 10.2015
- Informed customers of promotions to increase sales productivity and volume.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Quoted prices, credit terms and other bid specifications.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Met existing customers to review current services and expand sales opportunities.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
Cashier
Hornbachers Foods
Fargo, ND
01.2014 - 12.2014
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
Education
GED -
Agassiz High School
Fargo, ND05.2018
Skills
- Hospitality and Accommodation
- Goal-Driven
- Exterior Washes
- Hand and Power Tool Operation
- Safety Standards
- Buffing and Waxing
- Documentation and Recordkeeping
- Computer Literacy
- Customer Satisfaction
- Process Transactions
- Cooperative Attitude
- Work Task Prioritization
Timeline
Car Detailer
Corwin Detail Center
05.2023 - Current
Sales Associate
Target
03.2019 - 12.2019
Supervisor
Taco Johns
04.2018 - 10.2020
Ice Cream Artist
Cold Stone Creamery
11.2015 - 09.2017
Sales Associate
Savers Thrift Store
12.2014 - 10.2015
Cashier
Hornbachers Foods
01.2014 - 12.2014
GED -
Agassiz High School
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