Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Janessa Gonzales

Bradenton

Summary

Dynamic and highly motivated team player recognized for exceptional written and verbal communication skills, meticulous attention to detail, and a strong passion for process improvement. Proactive and reliable multitasker adept at effectively organizing tasks while prioritizing customer needs to ensure satisfaction. Committed to fostering collaborative environments that drive efficiency and enhance overall team performance. Eager to contribute innovative solutions that streamline operations and elevate service quality.

Overview

6
6
years of professional experience

Work History

Service BDC

Gettel Toyota
07.2024 - 09.2025
  • First point of contact for customer service needs.. Building and maintaining relationships with new and existing customers, handling inbound and outbound calls to educate customers on services we provide, addressing customers concerns and providing solutions to ensure satisfaction. Assist in scheduling and confirming service appointments, updating customers information and keeping records of service records using electronic systems, generating reports on appointments outcome and customers feed back.

Service Cashier

Cox Chevrolet
05.2022 - 06.2024
  • Greet customers with a smile, maintain a professional appearance. Assist with general front desk clerical duties such as scheduling appointments, reminding customers of their appointment, taking calls, and transferring to the appropriate contacts, managing office supply inventory, keeping the cashier window area clean. Receives cash, checks and credit card payments from customers; record and post amount received, operates the cash register, and reconciles the cash drawer daily. Responsible for customer surveys, escalating customer complaints to the service advisor if needed. Worked with the department manager to keep abreast of new products and services offered, their features and value, and any changes in price. Interpret and articulate costs and fees to customers to ensure a thorough understanding of the amount owed. Performs other duties as assigned.

Customer Service

Walmart
11.2019 - 12.2020
  • Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations. Operating scanners, scales, cash registers, and other electronics. Accepting payments, such as cash, credit cards, and debit sales. Providing a cash reconciliation at the end of every shift. Ensuring all prices and quantities are accurate and providing a receipt to every customer. Processing refunds and exchanges, resolving complaints. Bagging or wrapping purchases to ensure safe transport. Following all the store’s procedures regarding coupons, gift cards, or the purchase of specific items, such as alcohol or cigarettes. Maintaining a clean workspace.

Education

H.S. Education -

Bayshore High School
Bradenton, FL
06-2020

Skills

  • Reliable
  • Honest
  • Adaptability
  • Self-Motivation
  • Attention to Detail
  • Computer Skills
  • Patient
  • Collaborator
  • Organized
  • Time Management
  • Cash Management

LANGUAGES

English

Timeline

Service BDC

Gettel Toyota
07.2024 - 09.2025

Service Cashier

Cox Chevrolet
05.2022 - 06.2024

Customer Service

Walmart
11.2019 - 12.2020

H.S. Education -

Bayshore High School

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