Janessa Julsrud
Milwaukee,WI
Summary
Highly motivated and driven healthcare professional with a commitment to ensuring quality care for all patients. Offering hands-on management skills and customer service. Equipped with solid communication and interpersonal skills in establishing rapport with diverse individuals and other healthcare professionals.
Overview
10
10
years of professional experience
Work History
Store Employee
THE UPS STORE
Shorewood, WI
07.2020 - 06.2022
- Ensure the highest level of customer service to promote sales and assistance
- Guarantee the safe keeping of store funds
- Guarantee the safe keeping of customers goods
- Provide customers with background checking, finger printing, and I-9 services through field print
- Record shipment data, such as weight, damages, discrepancies for reporting, accounting, or record keeping purposes
- Pack, seal, label, or affix postage to prepare materials for shipping using appropriate measures
- Consult with customers by telephone or in person to provide information about products, services, orders, tracking, or to obtain details of complaints
- Assist with the training of new employees.
Center Manager
CHECK INTO CASH
West Allis, WI
07.2012 - 08.2018
- Ensured the highest level of customer service to promote sales and assistance
- Trained, coached, and scheduled employees
- Maintained personal records of up to 200 customers at any time
- Performed activities associated with accounts receivable
- Guaranteed the safe keeping of store funds while handling high amounts of money
- Achieved both personal and store goals for sales, referrals, retention, and loan collections.
Coordinator of Volunteer Services
Aurora Medical Center
- Using various techniques to source and recruit volunteers
- Interviewing and screening potential volunteers
- Onboarding and training volunteers for their roles
- Assigning volunteers to roles based on their qualifications
- Supervising volunteers and ensuring the organization runs smoothly
- Keeping accurate records of volunteers
- Keeping leaders and volunteers informed of administrative and schedule changes, as well as training requirements
- Periodic evaluation of volunteers
- Planning and organizing events, including site selections, logistical arrangements, purchasing supplies, promoting events, scheduling and being the primary point of contact for events
- Fundraising
- Community outreach activities
- Managing the volunteer database
- Other administrative and management duties as assigned.
Education
Bachelor of Science - Healthcare Administration
UNIVERSITY OF WISCONSIN-MILWAUKEE
05.2022
Skills
- Management Experience
- Ten years of customer service experience
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Access, Teams)
- Six years of privacy and regulatory compliance
- Six years of debt collection experience
- EPIC software proficiency
- CIPHER HEALTH software proficiency
- Leadership
- Computer skills
- Customer service
- Interpersonal skills
- Problem solving
- Active listening
Internship
ADVOCATE AURORA, Milwaukee, WI, 12/2021 - 05/2022, Concierge Admission Team, Inquiring about patient experience to gather information on quality of care, Acting on emergent and non-emergent concerns for patients in need, Elucidating visitation policy throughout hospitals to patients and their families, Advance Directives Team, Administering reminders for patients in advance of their next clinic appointment
References
REFERENCES UPON REQUEST
Timeline
Store Employee
THE UPS STORE
07.2020 - 06.2022
Center Manager
CHECK INTO CASH
07.2012 - 08.2018
Coordinator of Volunteer Services
Aurora Medical Center
Bachelor of Science - Healthcare Administration
UNIVERSITY OF WISCONSIN-MILWAUKEE