Summary
Overview
Work History
Education
Skills
Timeline
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Janessa Perna

Elmwood Park,IL

Summary

Accomplished Store Manager with a proven track record at SalonCentric, enhancing customer satisfaction and team performance through expert training and mentoring. Skilled in customer service management and problem-solving, I significantly minimized shrinkage and maximized sales through innovative strategies. My leadership fosters a positive, goal-oriented environment, driving store success.

Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.

Overview

22
22
years of professional experience

Work History

Store Manager

SalonCentric
09.2012 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Reported issues to higher management with great detail.
  • Interacted well with customers to build connections and nurture relationships.
  • Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.

Store Manager

Crabtree and Evelyn
01.2008 - 12.2010
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked flexible hours across night, weekend, and holiday shifts.

Store Manager

CosmoProf
03.2007 - 12.2009
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Assisted in recruiting, hiring and training of team members.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.

Assistant Manager

Nordstrom/Nordstrom Rack
06.2002 - 02.2007
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Developed detailed plans based on broad guidance and direction.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.

Education

High School Diploma -

Fenton
Bensenville, IL
05-2002

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Customer Service Management
  • Training and mentoring
  • Team Leadership
  • Store operations
  • Friendly and Positive
  • Outstanding communication skills
  • Team leadership and coaching
  • Goals and performance
  • Team Building and Leadership

Timeline

Store Manager

SalonCentric
09.2012 - Current

Store Manager

Crabtree and Evelyn
01.2008 - 12.2010

Store Manager

CosmoProf
03.2007 - 12.2009

Assistant Manager

Nordstrom/Nordstrom Rack
06.2002 - 02.2007

High School Diploma -

Fenton

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Janessa Perna