Summary
Overview
Work History
Education
Skills
Timeline
Generic

Janessa Pieske

Springfield

Summary

Dedicated professional with extensive cash handling expertise at Firekeepers Casino, recognized for enhancing operational efficiency and ensuring accuracy in high-volume transactions. Known for exceptional customer service and reliability, I effectively managed sensitive information while adhering to strict compliance standards, contributing to a secure and welcoming environment for all guests.

Overview

3
3
years of professional experience

Work History

Cage Cashier

Firekeepers Casino
05.2023 - Current
  • Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
  • Provided exceptional customer service, addressing concerns promptly and professionally.
  • Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
  • Managed high volumes of currency, balancing accounts accurately at the end of each shift.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Secured casino funds not in use after balancing cash drawer.
  • Utilized strong attention to detail in reviewing transactions, ensuring all entries were accurate and complete before submitting for approval.
  • Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
  • Handled sensitive customer information discreetly, adhering to strict confidentiality guidelines at all times.
  • Conducted regular audits on cage balances, verifying accuracy and identifying any discrepancies promptly for resolution.

Housekeeper

Firekeepers Casino
08.2023 - 05.2024
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.

Janitor

Albion College
08.2022 - 02.2023
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
  • Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
  • Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
  • Kept building spaces premises clean inside and outside.
  • Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
  • Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
  • Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.

Education

Marshall Opportunity High School
Albion, MI
05.2022

Skills

  • Reliability and punctuality
  • Professionalism and courtesy
  • Cash handling
  • Data entry efficiency
  • Currency counting
  • Cash counting speed
  • Currency exchanges
  • Patience and tolerance
  • Cash handling expertise
  • Banking procedures
  • Fraud detection

Timeline

Housekeeper

Firekeepers Casino
08.2023 - 05.2024

Cage Cashier

Firekeepers Casino
05.2023 - Current

Janitor

Albion College
08.2022 - 02.2023

Marshall Opportunity High School

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