Janessa Pompa
Hollister,CA
Overview
6
6
years of professional experience
Work History
Mental Health Worker
Kaiser Permanente
Santa Clara, CA
06.2025 - Current
- Provided direct patient care in an inpatient mental health setting.
- Monitored and documented patient behavior to maintain unit safety.
- Conducted one to one supervision and safety observations as needed.
- Assisted with activities of daily living, vital signs, and basic care.
Cashier Receptionist /Communication Operator
Kaiser Permanente
Watsonville, CA
08.2023 - 06.2025
- Managed patient check-in/check-out, revenue collection, and operated the main switchboard, routing calls to appropriate departments in a high-volume medical office.
- Resolved patient inquiries and coordinated communication between patients, physicians, and staff, while ensuring HIPAA compliance and PHI protection.
- Handled multiple concurrent tasks in a fast-paced environment, with frequent interruptions, while maintaining accuracy and professionalism.
Technical Expert- Tier II
Apple
Costa Mesa, CA
05.2022 - 10.2022
- Certified to repair iOS devices.
- Ability to listen and provide feedback and mentorship to others.
- Identify patterns based upon prior troubleshooting experience to diagnose symptoms and causes.
Business Experience
Apple
Costa Mesa, CA
03.2022 - 06.2022
- Knowledge of how businesses use technology and what Apple solutions can offer them.
- Generate new leads and build relationships, connecting over the phone or through in-store workshops and events.
- Work with Apple's Business Team to craft the ideal solutions for business customers.
Technical Specialist - Tier I
Apple
Costa Mesa, CA
04.2021 - 03.2022
- Rebuild relationship and empathized with customers.
- Constantly adapting into new technical problems.
- Able to evaluate, isolate and resolve technical issues.
Specialist
Apple
Los Gatos, CA
08.2019 - 04.2021
- Strong communication skills, that let you converse comfortably with customers.
- Advising, selling and help setting customers up before leaving the store.
- Connect with team members and share knowledgeable information throughout the day.
Education
AA - Psychology
De Anza Collage
Cupertino, CASkills
- BLS certified
- CPI trained
- Patient care
- Technical support
- Microsoft Windows
- Troubleshooting and device repair
Timeline
Mental Health Worker
Kaiser Permanente
06.2025 - Current
Cashier Receptionist /Communication Operator
Kaiser Permanente
08.2023 - 06.2025
Technical Expert- Tier II
Apple
05.2022 - 10.2022
Business Experience
Apple
03.2022 - 06.2022
Technical Specialist - Tier I
Apple
04.2021 - 03.2022
Specialist
Apple
08.2019 - 04.2021
AA - Psychology
De Anza Collage