Janessa Ramirez
Davenport
Summary
I have had different titles that all come back to needing customer service, I would say that is my top skill. I have worked on the phones and computers as well as direct contact with patients in every position I have held. I am able to work with others but am also strong individually. I am very dedicated to my jobs and achieve all the tasks I am given.
Overview
3
3
years of professional experience
Work History
Phlebotomist
Genesis Hospital
06.2022 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes after double verifying patient information.
- Centrifuged blood samples as outlined in clinical protocols.
- Checking orders on the computer.
- Answering calls from patients, nurses and doctors.
Caregiver
Iowa Total Care
05.2023 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Pharmacy Technician
Divvydose
02.2021 - 05.2023
- Held training classes on how to answer calls, and walk through procedures.
- Graphed plans and charted data for new guidelines .
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Education
No Degree - Phlebotomy
Black Hawk College
Moline, IL05.2017
High School Diploma -
West High School
Davenport, IA06.2013
Skills
- Respectful and Compassionate
- Time Management
- Elderly Care
- Problem-Solving
- Quick learner
- Can work in a team or individually
- Customer service
Timeline
Caregiver
Iowa Total Care
05.2023 - Current
Phlebotomist
Genesis Hospital
06.2022 - Current
Pharmacy Technician
Divvydose
02.2021 - 05.2023
No Degree - Phlebotomy
Black Hawk College
High School Diploma -
West High School