Janessa R. Marti
Tampa
Summary
Results-driven professional with over 10 years of diverse experience in operations management, administrative support, and clerical roles. Adept at leading teams, streamlining processes, and ensuring operational excellence in fast-paced environments. Demonstrated ability to successfully manage complex tasks, including hiring, training, scheduling, and problem-solving, with a strong focus on achieving efficiency and delivering high-quality outcomes. Exceptional communication, multitasking, and organizational skills developed through roles such as 911 telecommunicator, study coordinator, and legal secretary. Technologically proficient, detail-oriented, and dedicated to continuous improvement and professional growth.
Overview
18
18
years of professional experience
Work History
Operations Manager
Revelation Machinery
09.2021 - 03.2025
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Reduced turnaround time for project completion through effective resource allocation and team management.
Study Coordinator
Clinical Research of The Ozarks, Inc.
01.2018 - 09.2021
- Streamlined communication between participants and research team, fostering effective collaboration and data collection.
- Supported participant retention efforts by designing engaging materials that highlighted the benefits of continued involvement in the study.
- Enhanced interdisciplinary collaboration among researchers by organizing regular team meetings and progress updates.
- Promoted a culture of continuous improvement within the research team through constructive feedback on study processes and outcomes.
- Provided comprehensive training to new staff members, ensuring seamless integration into existing workflows while maintaining high-quality work standards.
- Contributed to a positive work environment by fostering open communication, teamwork, and professional development opportunities for staff members.
- Enhanced patient satisfaction by efficiently coordinating and managing study schedules.
- Mitigated risks to study integrity through vigilant monitoring of protocol adherence and prompt resolution of any deviations.
- Ensured regulatory compliance by meticulously maintaining documentation for study activities.
- Expedited study start-up timelines by efficiently coordinating site initiation visits, trainings, and equipment setup.
Lab Assistant
Phelps Health
11.2014 - 12.2017
- Managed specimen sample handling, receiving, storage and inventory.
- Logged samples correctly into computerized tracking system.
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
- Ensured accurate test results with proper use of lab equipment and adherence to protocols.
- Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
- Prepared samples for centrifugation, aliquoting and preserving sample integrity.
- Demonstrated competence in collecting lab samples for testing.
- Demonstrated flexibility working in a fast-paced and ever-changing environment.
- Demonstrated flexibility in adapting to changing priorities or new assignments as needed within the lab environment.
- Worked closely with lab staff on special projects.
- Provided assistance in training new lab personnel on proper techniques, safety guidelines, and protocol adherence for smooth integration into the team environment.
- Assisted with ordering supplies and equipment, calibrating instruments and preventive maintenance.
Able Management - Cook
Phelps County Sheriff's Department
02.2014 - 11.2014
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
Legal Secretary
Crump Law Offices
11.2011 - 08.2012
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Organized files for court proceedings.
- Answered and directed calls using multi-line switchboard.
- Organized and maintained an efficient electronic filing system for easy access to critical documents and data.
- Received and placed telephone calls to clients and prospective clients.
- Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.
- Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Assisted in drafting legal documents such as pleadings, motions, and briefs, contributing to successful case resolutions.
- Filed documents with courts on behalf of attorney.
- Transcribed legal documents and phone conversations.
- Created, indexed, and maintained client binders.
- Reduced errors in legal documents by implementing thorough proofreading processes.
Information Specialist
Phelps County Sheriff's Department
07.2010 - 07.2011
- Used database to research, gather, analyze and present data.
- Assisted patrons with complex research inquiries, providing expert guidance and personalized support throughout the process.
- Prepared reports by collecting, analyzing, and summarizing information.
- Organized information by studying, analyzing, interpreting and classifying data.
- Researched and analyzed information into briefing papers, reports and project papers.
- Spearheaded a successful fundraising campaign for new technology upgrades, securing necessary funds through donor outreach efforts and grant writing initiatives.
- Maintained historical records by documenting system changes and revisions.
- Streamlined data retrieval processes for faster response times and increased customer satisfaction.
- Developed comprehensive research guides for specific subjects, assisting users in locating relevant materials efficiently.
- Enhanced the accuracy of search results with regular database maintenance, updates, and quality control measures.
- Identified project requirements by establishing personal rapport with potential and existing clients.
- Revised internal policies surrounding intellectual property rights management, ensuring compliance with copyright laws while still providing users with access to essential materials.
- Reduced duplication of resources by conducting thorough assessments of existing holdings before acquiring new materials or subscriptions.
- Coordinated outreach events to promote awareness of available resources and encourage community engagement with the library''s offerings.
- Established and revised database by conferring with analysts and programmers to code and retrieve data.
- Improved information accessibility by developing and implementing a user-friendly online catalog system.
911 Telecommunicator - part-time
Rolla Police Department
11.2006 - 12.2010
- Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
- Maintained accurate records of all incoming calls, ensuring thorough documentation for future reference and analysis.
- Enhanced emergency response times by efficiently gathering and disseminating critical information to first responders.
- Coordinated resources effectively during natural disasters, ensuring swift aid delivery to impacted communities.
- Built rapport with callers, establishing trust and facilitating the collection of vital information needed for an appropriate response.
- Provided compassionate assistance to distressed callers while maintaining composure under challenging circumstances.
- Conducted regular quality assurance checks on recorded calls, identifying areas for improvement and providing constructive feedback to colleagues.
- Supported dispatchers in coordinating multi-agency responses during large-scale emergencies, resulting in effective resource allocation.
- Collaborated with law enforcement agencies, fire departments, and EMS teams to ensure a coordinated response during multi-agency incidents.
- Participated in ongoing professional development opportunities to stay current on best practices in emergency communications protocols.
- Served as a mentor for new hires, guiding them through on-the-job training and fostering their growth within the organization.
- Played a key role in resolving hostage situations by maintaining open lines of communication between law enforcement officials and suspects safely.
- Achieved consistently high performance evaluations due to exceptional communication skills and attention to detail in information gathering tasks.
- Increased public safety by efficiently dispatching emergency services to urgent situations.
- Maintained strict adherence to confidentiality protocols by safeguarding sensitive information from unauthorized access.
Administrative Assistant
Meramec Regional Planning Commission
07.2007 - 03.2008
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Education
Associates - Social Sciences
East Central College
Rolla, MO12.2013
Explorer Program -
Rolla Police Department
Rolla, MO01.2011
High School Graduate -
Newburg01.2006
Skills
- Accounts Receivable/Payable
- QuickBooks
- Inventory and Logistic Management
- Budget and Financial Management
- Microsoft Office Suite
- G-Suite
- CRM Platforms
- Strong Multitasking Skills
- Attention to Detail
- Executive-Level Support
- Decision-Making
- Performance management
- Inventory management
- Budget management
- Vendor relationship management
- Supply chain optimization
- Data analysis
- Process improvement
- Project management
- Employee training
- Team building
- Effective communication
- Customer service
- Problem solving
- Collaboration techniques
- Regulatory compliance
- Problem-solving
- Team leadership
- Operations management
- Operations monitoring
- Operational efficiency
- Decision-making
- Staff training
- Planning and implementation
- Staff management
- Management
- Operations oversight
- Performance monitoring
- Policies and procedures implementation
- Employee motivation
- Staff development
- Customer relationship management
- MS office
- Goal setting
- Maintaining compliance
- Interpersonal communication
- Client relationships
- Inventory control
- Workflow optimization
- Project management abilities
- Schedule management
- Workforce management
- Client relations
Timeline
Operations Manager
Revelation Machinery
09.2021 - 03.2025
Study Coordinator
Clinical Research of The Ozarks, Inc.
01.2018 - 09.2021
Lab Assistant
Phelps Health
11.2014 - 12.2017
Able Management - Cook
Phelps County Sheriff's Department
02.2014 - 11.2014
Legal Secretary
Crump Law Offices
11.2011 - 08.2012
Information Specialist
Phelps County Sheriff's Department
07.2010 - 07.2011
Administrative Assistant
Meramec Regional Planning Commission
07.2007 - 03.2008
911 Telecommunicator - part-time
Rolla Police Department
11.2006 - 12.2010
Explorer Program -
Rolla Police Department
High School Graduate -
Associates - Social Sciences
East Central College
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