Janessa Rojas
San Bernardino,CA
Summary
Highly approachable and service-oriented professional with a passion for ensuring exceptional customer experiences. Proficient in safety protocols. adept at resolving conflicts efficiently, and committed to maintaining a polished and professional presence. Dedicated to upholding American Airlines' commitment to customer satisfaction, safety, and operational excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Hairstylist
House Of Elan
06.2023 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for customers.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Collaborated with fellow team members to create a positive work environment and share best practices.
- Conducted thorough consultations with each customer before beginning any service, ensuring clear communication regarding desired outcomes.
Seasonal Tax Office Assistant
Eash & Associates
12.2022 - 06.2023
- Confirmed appointments, communicated with customers, and updated customer records.
- Welcomed customers and alerted tax preparers to arrivals of scheduled appointments.
- Kept reception area clean and neat to give customers positive first impression.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Beauty Advisor
Ulta
04.2022 - 12.2022
- Recommended specific hair and beauty products to meet individual customer needs.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty.
- Processed payments, entering sales in register for prompt customer service.
- Engaged in friendly conversation with customer to better uncover individual needs.
Server
Ontario Wings LLC
03.2021 - 04.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved 95% of costumer complaints on the first interaction.
- Worked together with team members during busy shifts for efficient workflow and excellent guest experiences.
Assistant Manager
Sprint By Imobile
08.2017 - 04.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Established strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Cosmetology (1000 Hour)
Paul Mitchell The School
Temecula, CA09.2022
High School Diploma -
Bonita High School
La Verne, CA06.2017
Skills
- Exceptional customer service and communication
- Team collaboration and adaptability
- Time management and multitasking under pressure
- Conflict resolution and problem-solving
- Intermediate level Spanish
- Accountable and reliable
Certification
- Cosmetology License - 2022
Languages
Spanish
Full Professional
Timeline
Hairstylist
House Of Elan
06.2023 - Current
Seasonal Tax Office Assistant
Eash & Associates
12.2022 - 06.2023
Beauty Advisor
Ulta
04.2022 - 12.2022
Server
Ontario Wings LLC
03.2021 - 04.2022
Assistant Manager
Sprint By Imobile
08.2017 - 04.2020
Cosmetology (1000 Hour)
Paul Mitchell The School
High School Diploma -
Bonita High School
- Cosmetology License - 2022
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