Janessa Santos
Largo,Fl
Summary
Reliable secretary with experience managing front desk operations and offering general office support. Detail-oriented specialist with background coordinating scheduling and record-keeping. Efficient typing and transcription skills.
Overview
10
10
years of professional experience
Work History
Administrative Secretary
Appearance Plus Auto Sales
10.2022 - Current
- Take payments, Assign Repo's, Title work, Collections, etc.
- Enhanced office efficiency by organizing and maintaining filing systems, managing correspondence, and scheduling appointments.
- Supported executive decision-making by preparing agendas, taking minutes during meetings, and distributing relevant information.
- Streamlined communication channels for optimal productivity, coordinating between departments and liaising with external stakeholders.
- Optimized time management with meticulous calendar maintenance, ensuring timely completion of tasks and projects.
Loan Servicing Specialist
Platinum Auto Finance
10.2019 - Current
- Servicing Loan Portfolio in all stages (Early, Mid, and Late) - Processing and handling customers loan disputes through direct contact -Validated and processed data on Auto Loan applications -Processed loan applications for funding (Investigative, verification and validation of all loan documents and stipulations) -Inbound/outbound calls -Title release -Repossessions -Ensuring compliance with local and federal rules, laws, and regulations.
Assistant Director
YMCA of Suncoast
01.2015 - 10.2019
- Provide effective operation of a childcare program -Maintain accurate files and attendances -Coordinate daily scheduling for staff -Ensure clear communication between parents, children, and staff -Manage and create curriculum
Customer Service Associate
Burlington Coat Factory
12.2013 - 01.2015
- Resolving purchasing issues for customers -Drawer balancing -Cashier coverage -Managing cash/debit/credit purchases and returns
Education
Bachelor of Science - Business
St. Petersburg College
Clearwater, FL12.2024
Associate in Arts Degree -
St. Petersburg College
01.2022
High School Diploma -
Seminole High School
01.2013
Skills
- Microsoft office (expert)
- 10-Key
- Typing
- Operating systems: Megasys, Genesys, Lightico, eOscar, Defi Solutions, Vintek, RDN, Wayne reaves, Auto Fluent, setmore
- Database Entry
- Administrative Support
- Spreadsheet Development
- Report Preparation
- Billing and Invoicing
- Schedule Management
- File Management
- Scheduling and Calendar Management
- Verbal Communication
- Customer Service
- Time Management
- Written Communication
- Problem Solving
- Organizational Skills
- Record Keeping
- Attention to Detail
Timeline
Administrative Secretary
Appearance Plus Auto Sales
10.2022 - Current
Loan Servicing Specialist
Platinum Auto Finance
10.2019 - Current
Assistant Director
YMCA of Suncoast
01.2015 - 10.2019
Customer Service Associate
Burlington Coat Factory
12.2013 - 01.2015
Bachelor of Science - Business
St. Petersburg College
Associate in Arts Degree -
St. Petersburg College
High School Diploma -
Seminole High School
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