Janessa Thornton
Wichita
Summary
Proven expertise in enhancing customer satisfaction, demonstrated during tenure at Quick Trip, where innovative strategies boosted engagement. Skilled in cash management and adept at fostering safe, nurturing environments, as seen at YMCA Daycare. Excels in telephone etiquette and inventory efficiency, ensuring optimal operational flow and stakeholder satisfaction.
Overview
3
3
years of professional experience
Work History
Pt Clerk
Quick Trip
05.2023 - 08.2024
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Analyzed customer data to identify trends and anticipate customer needs.
Childcare Assistant
YMCA Daycare
03.2021 - 04.2022
- Supervised free play and other activities to keep children safe.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Assisted with meal preparation and feeding to meet children's dietary needs.
Education
Highschool - Basic
Wichita East High
Wichita Ks05.2023
Skills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
Timeline
Pt Clerk
Quick Trip
05.2023 - 08.2024
Childcare Assistant
YMCA Daycare
03.2021 - 04.2022
Highschool - Basic
Wichita East High
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