Janessa Torrez
Cypress
Summary
Adept at enhancing guest experiences and sales, I leveraged my exceptional customer service and upselling skills to meet monthly targets. My expertise in payment processing and problem-solving fostered positive guest relations and increased repeat business, demonstrating my ability to multitask and maintain professionalism under pressure.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Guest Service Associate
European Wax Center
10.2021 - 10.2023
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a clean and welcoming lobby area to create a positive first impression for guests.
- Contributed positively towards achieving team targets by cross-selling additional amenities during interactions with guests.
- Handled phone inquiries professionally, contributing to increased bookings and repeat customers.
Beauty Advisor
Ulta Beauty Inc.
05.2019 - 09.2021
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
Education
Associate of Arts - Business
Lone Star College
Houston, TX05-2025
Skills
- Patience and composure
- Guest experiences
- Payment processing
- Time management
- Professional appearance
- Problem-solving abilities
- Multitasking
- Organizational skills
- Exceptional customer service
Certification
- Cosmetology Operating License issued by Texas Department of Licensing and Registration
Languages
German
Limited Working
Spanish
Limited Working
Interests
- Reading
- World Travel
- Fashion and Style
- Sports
Timeline
Guest Service Associate
European Wax Center
10.2021 - 10.2023
Beauty Advisor
Ulta Beauty Inc.
05.2019 - 09.2021
Associate of Arts - Business
Lone Star College