Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

JANESSA ZAYAS

Chicago,IL

Summary

As a dedicated Social Service Designee, I bring a compassionate nature, robust work ethic, adaptability, and outstanding interpersonal skills. Proficient in working independently and rapidly acquiring new abilities, I am dedicated to delivering superior patient care through an empathetic approach. I thrive in both collaborative and autonomous environments, and I am devoted to ensuring each patient has a positive and memorable experience.

Overview

7
7
years of professional experience

Work History

Social Services Designee

Aperion Care Niles
Niles , IL
08.2021 - Current
  • Advocated on behalf of clients with government agencies or private organizations.
  • Developed individualized action plans for each client based on their unique needs and goals.
  • Performed administrative tasks such as scheduling appointments, preparing reports, and updating databases.
  • Provided emotional support to individuals experiencing stress due to life changes or trauma.
  • Assessed client needs to determine eligibility for social services programs.
  • Answered questions and responded to inquiries to deliver high level of service to patients.
  • Ensured patient privacy through rigorous compliance with HIPAA protocols.
  • I engaged in consultation and collaboration with fellow professionals to guarantee consistent care for patients and their families.
  • I formed partnerships with relevant organizations to cultivate support and expand the viewpoint on critical issues.
  • Conducted evaluations to identify individual strengths and limitations.
  • Collaborated with healthcare professionals to devise treatment strategies for patients.
  • Developed and implemented strategies for family-centered case management services.
  • Fostered and sustained robust relationships with patients through effective resolution of issues and swift response to telephone inquiries.
  • Managed all transportation requests for the entire facility.
  • Organized recreational activities that promote positive physical and mental health outcomes.

Medical Records Director/Central Supply Director

Aperion Care Niles
Niles, Illinois
08.2021 - Current
  • I created and maintained filing systems, as well as basic databases.
  • Collaborated with various departments to establish connections and ensure the quality and integrity of patient medical records.
  • I engaged in interagency team meetings to discuss the best practices for delivering social services assistance.
  • Directed, supervised, and evaluated the work activities of medical, nursing, technical, clerical, and other personnel.
  • Finalized paperwork and forwarded it to the appropriate department or staff member for processing.
  • Performed routine cycle counts to aid in effective inventory management.
  • Monitored inventory returns, addressed shipping complications and deficits, and utilized data to enhance inventory management efficiency.
  • Ensured prompt follow-up communication with clients about the status updates of their cases.
  • Oversaw and upheld the medical records of all patients, guaranteeing their accuracy, completeness, and the confidentiality of the information.

Dietary Manager

Saint Anthony Hospital
Chicago
02.2019 - 08.2021
  • Consulted with physicians and healthcare personnel to determine diet restrictions and patients' nutritional needs
  • Developed and prepared meals for patients with special dietary needs, including low-fat, low-cholesterol and additive-free meals
  • Oversaw kitchen to enforce safe and sanitary practices, check portion control and assess meal presentation
  • Enforced compliance with OSHA, health department and PPE requirements
  • Allocated staff and supplies to meet expected demand
  • Supervised food service workers to keep kitchen moving and provide quality service
  • Managed daily deposits, payroll administration and resource allocation.

Financial Analyst

GardaWorld
Broadview
04.2017 - 10.2019
  • Analyzed raw financial data and translated into concise, readable information for reporting
  • Coordinated documentation and processes for transactions worth in excess of $500,000
  • Researched, troubleshot and resolved customer and internal inquiries to maintain satisfaction levels
  • Ordered appropriate supply of cash each day to meet expected demands
  • Smoothly opened, closed and updated accounts for customers
  • Maintained balanced vaults by carefully counting funds and quickly investigating discrepancies
  • Composed correspondence to chase down information on discrepancies and outstanding payments
  • Managed vault transactions as high as $2,500,000 with strong attention to detail and high integrity
  • Tallied deposits, withdrawals and transfers to keep vault current and accurate
  • Counted items, recorded amounts, documented serial numbers and signed and dated receipts and manifests.

Education

CNA -

Wilbur Wright College
IL
01.2001

GED -

Humboldt Vocational
IL
01.2001

Skills

  • Problem solving
  • Proficient in Microsoft Office
  • Customer Service
  • Bilingual (Spanish)
  • Organization
  • Task prioritization
  • Communication
  • HIPAA Knowledge
  • Excellent Communication
  • Teamwork and Collaboration
  • Case Management
  • Relationship Building

References

References available upon request

Timeline

Social Services Designee

Aperion Care Niles
08.2021 - Current

Medical Records Director/Central Supply Director

Aperion Care Niles
08.2021 - Current

Dietary Manager

Saint Anthony Hospital
02.2019 - 08.2021

Financial Analyst

GardaWorld
04.2017 - 10.2019

CNA -

Wilbur Wright College

GED -

Humboldt Vocational

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JANESSA ZAYAS