Janet Acosta
Long Beach,CA
Summary
Professional in hospitality management with proven expertise in housekeeping operations. Strong focus on enhancing team collaboration and achieving results. Adept at maintaining high standards, ensuring cleanliness, and managing staff efficiently. Reliable in adapting to changing needs while delivering exceptional service.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Housekeeping Operations Manager
Montage Laguna Beach, Montage International
01.2023 - Current
- Oversee Housekeeping Operations
- Implemented SOPs based on Forbes Training to a team of 85+ members in Spanish and in English
- Operate with department budgets to control cost in labor and supplies
- Schedule direct hire staff and agency staff according to forecast.
- Ability to effectively communicate with the internal and external department
- Conduct daily Spanish bilingual line-up & stretches, created exercise to bring team closer.
- Ensure daily room inspection are conducted and completed including VIP inspections
- Gracefully engage in guest recovery
- Maintained Public areas to the highest standards by assigning projects and supervising the completion
- Intensive training in Montage International values
- Spanish Translator to Forbes Training (2023)
- Participated in hiring and coaching actions
- Completed yearly staff evaluations to 85 associates
- Oversee monthly inventory control and place monthly order (linen, cleaning supplies, chemicals, uniforms)
- Oversee the overall operations in the absence of the Director
- Created WOW's (+ 1) for the guest to impact the overall Medallia score of the H department
- Responsible for Evention Weekly Incentive & Gratuities, Workday Payroll, Recruitment, Coaching, Ontrack Schedule, Ontrack Contract Labor and Birtchstreet
- Conducted monthly meetings with Supervisors, Office Coordinators, Room Attendant and House Attendant
Executive Housekeeping Manager
Beverly Hills Plaza Hotel & Spa
01.2022 - 12.2022
- Responsible for the development of 25 plus housekeeping members
- Increased productivity by stablishing S.O.P
- Directed the department to meet budget financial goals
- Reached the highest level of service
- Opened and closed the house with the standard number of rooms assigned to the housekeeping ladies
- Created spreadsheet to control monthly inventory, cleaning supplies and daily linen count
- Conducted employee review, hired, disciplined and properly documented for termination
- Develop, communicate, and enforce department policies and procedures
- Plan, schedule, organize, and oversee work to ensure proper coverage, timely completion, and satisfactory performance
- Schedule routine inspections of guest rooms and public areas, coach employees on deficiencies, and provide correction feedback
Director of Housekeeping
Elite Hospitality Services LLC
01.2012 - 12.2020
- Inspect and delivered the highest level of customer service to Luxury Residential Clients.
- Abide by company cleaning and regulations
- Supervise and insure all scheduled properties are to par with cleaning supplies
- Schedule different deep cleaning days
- Manage and delegate with property house manager special cleaning request
- Scheduled monthly inventory and created a monthly budget based on P&L
- Motivated and guided a team of 25 members
- Expedited Laundry Services
Conference Concierge
Terranea Resort and Spa
01.2010 - 12.2012
- Responsible for being the assistant to all main contacts
- Lead the schedule for all breaks in conference parties
- Solved technical issues and delegated the set-up of rooms
- Collaborated with IT to insure set-up was ready for all presentations
- Anticipated main contact needs through out their event
- Received and tracked all incoming packages
- Apple 'All things Digital 2010' Steve Jobs & 'Molly and Jason' 2010., Lead CC
Education
Hospitality Managment -
Cypress College
01.2021
Hospitality Management PDP Program -
Cornell University
Skills
- Customer service focus
- Health and safety compliance
- Task delegation
- Policy enforcement
Certification
- Registered Executive Housekeeper (REH) - International Executive Housekeepers Association (IEHA).
Languages
Spanish
Native or Bilingual
Timeline
Housekeeping Operations Manager
Montage Laguna Beach, Montage International
01.2023 - Current
Executive Housekeeping Manager
Beverly Hills Plaza Hotel & Spa
01.2022 - 12.2022
Director of Housekeeping
Elite Hospitality Services LLC
01.2012 - 12.2020
Conference Concierge
Terranea Resort and Spa
01.2010 - 12.2012
Hospitality Management PDP Program -
Cornell University
Hospitality Managment -
Cypress College
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