JANET ALBO
Summary
Organized and efficient manager with extensive experience supporting senior management and executive teams in healthcare and property management settings. Demonstrates expertise in financial oversight, operational leadership, and regulatory compliance within healthcare environments. Skilled in multidisciplinary management, focusing on process improvement, policy implementation, and procedural enhancements. Proven track record in optimizing workflows to increase productivity, reduce costs, and maintain high patient care and service quality standards.
Overview
9
9
years of professional experience
Work History
Property Manager
Castle Group
01.2022 - Current
- Managed day-to-day operations for 192-unit Waterfront property.
- Created staff schedules for 30 employees in response to community needs.
- Reviewed and approved or denied invoices related to property costs based on budgetary and contractual specifications.
- Fostered good working relationships with owners, residents, and board members.
- Compiled and conveyed all operational and financial data to regional manager.
- Inspected grounds, facilities, and equipment to determine repair and maintenance needs.
- Planned and conducted meetings to enable residents to voice concerns and provide forum for issues to be addressed.
- Oversaw budgeting process for assigned properties. Planned, organized, and managed crews and subcontractors through expert communication and handling of work orders and purchase orders.
- Completed projects on time and within allocated budget.
- Built relationships with engineering staff and coordinated with vendors and contractors to align timelines, phases, and work to be performed across projects or shutdowns.
Junior Manager and Operations Manager
FirstService Residential
06.2021 - 12.2021
- Managed day-to-day operations for a 52- story oceanfront building with total of 252 luxurious residences.
- Completed tasks to assure that the policies, resolutions, and goals of the Board were carried out.
- Provided excellent customer service and maintained open lines of communication with fellow Associates, homeowners, and Board of Trustees.
- Supervised an on-site team of 40 members. Developed specifications and continually evaluated service needs and performance in all areas of maintenance and management. Encouraged staff to behave professionally and comply with the company's safety standards. Motivated staff to work as a team.
- Assisted the Board in preparing an Emergency/Disaster Preparedness Plan.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Developed, reviewed and submitted property operating and capital budgets.
- Cross-trained existing employees to maximize team agility and performance.
- Partnered with vendors and suppliers to effectively manage and budget.
Junior Manager
Kw Property Management
11.2019 - 06.2021
- Oversaw daily operations, maintenance and administration of various properties
- Created staff schedules in response to community needs
- Reviewed and approved or denied invoices related to property costs based on budgetary and contractual specifications
- Managed day-to-day operations for 202-unit, and 4 Associations
- Fostered good working relationships with owners, residents and board members
- Compiled and conveyed all operational and financial data to regional manager
- Inspected grounds, facilities and equipment to determine repair and maintenance needs
- Oversaw budgeting process for assigned properties.
- Completed projects on time and within allocated budget.
- Built relationships with engineering staff and coordinated with vendors and contractors to align timelines, phases and work to be performed across projects or shutdowns.
Business Development Officer
Summar Financial LLC
03.2018 - 08.2019
- Negotiated with new clients and closed on long-term agreements
- Participated in various incentive programs and contests designed to support achievement of production goals
- Provided exemplary level of service to clients to both maintain and extend relationships for future business opportunities
- Performed frequent customer visits to maintain positive and productive relationships
- Maintained compliance with exports guidelines and international standards
- Connected with current customers to assess satisfaction, determine needs and offer new services
- Secured long-term accounts by identifying client needs and providing recommendations to promote brand effectiveness and product benefits and delivering product on time.
Medical Office Coordinator
Lemel Medical Spa
02.2017 - 03.2018
- Enhanced patient satisfaction by streamlining appointment scheduling and managing office communications.
- Streamlined office operations for increased efficiency and productivity through effective staff training and delegation of tasks.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Developed strong relationships with clients, resulting in repeat visits and positive word-of-mouth referrals.
- Streamlined inventory management practices for increased efficiency and reduced waste.
- Managed patient files, ensuring timely updates and confidentiality at all times.
- Maintained up-to-date knowledge of spa services and treatments for better-informed client consultations.
- Monitored financial transactions to ensure accurate billing processes were followed consistently.
Medical Biller and Coder
Aldama Dental Group PA
01.2015 - 07.2017
- Streamlined billing processes by implementing efficient coding practices, resulting in reduced errors and improved revenue generation.
- Increased accuracy in medical claims submissions by conducting thorough reviews of patient records and insurance information.
- Enhanced compliance with industry regulations by staying up-to-date on changes to medical billing and coding guidelines.
- Collaborated with healthcare providers to ensure accurate documentation, leading to timely reimbursements for services rendered.
- Assisted patients with understanding their insurance coverage and financial responsibilities, fostering positive relationships and trust between the practice and its clients.
Education
BBA - International Business and Trade
Florida Atlantic University
Boca Raton, FL2017
Skills
- Operations Management
- Team Leadership
- Financial Oversight
- Customer Service Excellence
- Regulatory Compliance
- Budget Management
- Facility Management
- Process Improvement
- Risk Management
- Customer Billing
- Works well under pressure
- Problem-solver
- Data Entry
License
Community Association Manager(CAM)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Property Manager
Castle Group
01.2022 - Current
Junior Manager and Operations Manager
FirstService Residential
06.2021 - 12.2021
Junior Manager
Kw Property Management
11.2019 - 06.2021
Business Development Officer
Summar Financial LLC
03.2018 - 08.2019
Medical Office Coordinator
Lemel Medical Spa
02.2017 - 03.2018
Medical Biller and Coder
Aldama Dental Group PA
01.2015 - 07.2017
BBA - International Business and Trade
Florida Atlantic University
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