Janet Allgood
Edinburg,TX
Summary
Proven leader in retail and service sectors, notably at Security Self Storage, where I spearheaded operations and customer service improvements, boosting satisfaction rates significantly. Expert in POS systems and adept at fostering customer relationships, my strategic approach to store management and problem-solving skills have consistently enhanced business outcomes.
Overview
26
26
years of professional experience
Work History
Assistant Store Manager
Security Self Storage
06.2008 - 12.2010
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Cashier
Wal-Mart Store
03.2001 - 03.2002
- I greet customers entering the store and respond quickly to customer needs.
- Welcomed customers and helped determine their needs by engaging in active listening, asking relevant questions, and providing product recommendations based on their preferences.
- Worked flexible schedule and extra shifts to meet business needs.
- Managed cash, check, and credit card transactions with precision and accuracy, ensuring the financial integrity of the store.
- Built relationships with customers by remembering their preferences, providing personalized service, and following up on their previous purchases to encourage repeat business.
- Enhanced the store atmosphere by maintaining a clean and organized checkout area, contributing to a pleasant shopping experience for customers.
- Greeted customers entering the store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Welcomed customers and helped determine their needs.
- Enhanced shopping experience and provided product information and location assistance.
- Operated cash register for cash, check, and credit card transactions accurately.
- Restocked and organized merchandise in front lanes.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Contributed to a significant decrease in queue times by streamlining the checkout process.
- Improved efficiency and organized checkout area for optimal workflow.
- Reduced processing errors by meticulously following transaction procedures.
- Ensured accuracy in financial transactions and reconciled cash with receipts daily.
Manager of Operations
Mary's Commercial & Residential Cleaning Service
05.1989 - 05.1990
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Developed strong relationships with suppliers, resulting in reduced costs and better-quality products.
- Managed cross-functional teams for successful project completion and timely delivery.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to a high standard.
- Improved team morale with regular feedback sessions and recognition of outstanding performance.
Insulator Helper
Cajun Insulation
05.1985 - 05.1986
- Supported the installation process by effectively transporting and organizing insulation materials at job sites.
- Ensured safety on job sites by maintaining clean work areas and adhering to all safety guidelines.
- Increased client satisfaction with timely project completions, working diligently alongside a team of insulators.
- Optimized material usage by skillfully trimming excess material without compromising structural integrity or performance standards.
- Enhanced overall insulation quality by meticulously sealing joints and covering exposed areas with vapor barriers or sealants.
- Promoted a positive work environment through effective communication with colleagues and supervisors throughout each project phase.
- Contributed to a reduction in workplace accidents through diligent use of personal protective equipment and proper handling techniques.
- Gained valuable experience with specialized tools such as staple guns, knives, tape measures, pneumatic staplers, aiding in expedited task completion times consistently across projects.
- Enhanced insulation efficiency by accurately measuring and cutting insulation materials to fit specific spaces.
- Demonstrated strong teamwork skills while collaborating with experienced insulators to complete projects on schedule.
- Improved project outcomes by carefully removing old or damaged insulation before new installations.
- Followed safety protocols on job sites.
- Operated variety of power tools and hand tools.
- Maintained tools and equipment in good working condition.
- Removed debris and waste from job sites.
- Cleared work sites of hazardous items.
- Followed instructions from construction project managers and supervisors.
- Maintained knowledge of safety practices for removing hazards from working sites.
- Assisted in construction of commercial and residential buildings.
- Erected scaffolding, frames and formwork.
- Dismantled constructing scaffolding, bracing and other temporary structures for construction sites.
Education
No Degree - Medical Billing & Coding
Southern Careers Institute
TX12-2026
No Degree - Medical Billing & Coding
U.S. Career Institute
Fort Collins, CO10-2005
High School Diploma -
Louisiana Community & Technical College System
Baton Rouge, LA05-1987
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Customer relations
- Store organization
- Store opening and closing
- Customer service management
- POS systems
- POS systems operations
- Pricing and markdowns
Friendly, positive attitude
Teamwork and collaboration
Attention to detail
Dependable and responsible
Flexible and adaptable
Computer skills
Active listening
Decision-making
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Assistant Store Manager
Security Self Storage
06.2008 - 12.2010
Cashier
Wal-Mart Store
03.2001 - 03.2002
Manager of Operations
Mary's Commercial & Residential Cleaning Service
05.1989 - 05.1990
Insulator Helper
Cajun Insulation
05.1985 - 05.1986
No Degree - Medical Billing & Coding
Southern Careers Institute
No Degree - Medical Billing & Coding
U.S. Career Institute
High School Diploma -
Louisiana Community & Technical College System
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