Janet Alston
Richmond,VA
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 30 years of experience. Highly effective and comfortable working with people at all levels in organization. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
30
30
years of professional experience
Work History
Owner
Affordable Childcare
08.2014 - Current
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Conducted audit inspections and independent checks to verify parts and materials.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
Office Manager
National Auto Sales
09.1992 - 08.2014
- Managed senior-level personnel working in marketing and sales capacities.
- Developed detailed plans based on broad guidance and direction.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Controlled finances to lower costs and keep business operating within budget.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained computer and physical filing systems.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Created, maintained and updated filing systems for paper and electronic documents.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
Education
Manchester High School Chesterfield,Va
Chesterfield, VA06.1987
Skills
- Coaching and Mentoring
- Profit and Loss Analysis
- Sales Leadership
- Staff Training
- Verbal and Written Communication
- Hiring and Staffing
- Customer Relations
- Payroll Preparation
- Balanced Work Ethic
- Adaptable and Flexible
- Accounts Payable and Accounts Receivable
Timeline
Owner
Affordable Childcare
08.2014 - Current
Office Manager
National Auto Sales
09.1992 - 08.2014
Manchester High School Chesterfield,Va
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