Hi, I’m
Janet "Amber" Ballance
Branchville,SC
Summary
Dedicated and detail-oriented administrative professional with extensive experience in office management, scheduling, and customer service. Adept at managing multiple tasks in a fast-paced environment while delivering exceptional patient experiences. Strong organizational skills, ability to multitask, and a passion for providing top-tier support in healthcare settings. Seeking a dynamic and engaging remote medical scheduling position where I can leverage my expertise to enhance efficiency and patient care.
Overview
24
years of professional experience
Work History
Department of Defense Marrow Donor Program
Recruiter/ Social Media Manager (Part-Time, Remote)
06.2021 - Current
Job overview
- Recruits potential marrow donors and manages outreach campaigns
- Develops and maintains social media content to raise awareness of the donor program
- Engages with prospective donors, answering inquiries and providing program details
- Tracks recruitment metrics and reports on outreach effectiveness
Healthworks
Chiropractic Assistant
03.2023 - 04.2024
Job overview
- Answering and managing phone calls with professionalism and courtesy
- Scheduling patient appointments efficiently using an EHR system
- Ensuring smooth patient flow and minimizing wait times
- Providing excellent customer service to create a welcoming environment
- Performing basic therapies and assisting in patient care
- Handling insurance verification and payment collection
- Maintaining organization and cleanliness of the clinic
Civil Service – 315th AW
Senior Executive Assistant
07.2016 - 09.2020
Job overview
- Company Overview: Joint Base Charleston, SC
- Provided administrative and customer service support, ensuring seamless office operations
- Reviewed monthly invoices, tracked expenses, and processed payments with accuracy
- Assisted in planning and executing high-visibility events and briefings
- Recognized with multiple performance awards for excellence in administrative support
- Joint Base Charleston, SC
- Managed schedules, events and travel plans for conferences, meetings and seminars, as well as domestic and international trips for executives.
Civil Service – 628th CES
Housing Referral Specialist (Temporary Position)
01.2016 - 07.2016
Job overview
- Company Overview: Joint Base Charleston, SC
- Assisted clients with housing referrals, ensuring a smooth relocation process
- Conducted audits and inspections to maintain compliance with housing policies
- Provided expert guidance to families on housing options, policies, and financial planning
- Joint Base Charleston, SC
Civil Service – U.S. Attorney’s Office
Legal Receptionist
08.2014 - 05.2015
Job overview
- Company Overview: Tucson, AZ
- Greeted and assisted clients with professionalism and discretion
- Scheduled appointments and maintained office calendars
- Managed correspondence and legal documentation with confidentiality
- Tucson, AZ
Civil Service – 52nd FW
Senior Executive Assistant (GS-07/0318)
11.2010 - 01.2013
Job overview
- Company Overview: Spangdahlem Air Base, Germany
- Advisor to senior leaders supporting over 4,500 workers and family members
- Served as a point of contact for senior leaders when traveling, orchestrating all needs for global meetings
- Led five clerical staff in completing administrative workloads efficiently
- Monitored payroll reporting for senior DoD employees
- Evaluated and corrected executive correspondence, reports, and documents
- Executive Assistant for the Commander-in-Chief’s Installation Excellence Award-winning base
- Received 3 Performance Awards and 4 Time-Off Awards
- Spangdahlem Air Base, Germany
Full-Time Student/ Homemaker
05.2005 - 11.2010
Job overview
- Managed all aspects of household operations, including budgeting and financial planning
- Provided physical and emotional support to family members
United States Air Force
Aerospace Medicine/ Public Health Journeyman (SrA/E-4)
05.2001 - 05.2005
Job overview
- Company Overview: 341st MDG, Malmstrom Air Force Base, Montana
- Conducted epidemiology, communicable disease, and occupational health assessments
- Coordinated 3,600 annual physical and occupational exams
- Prepared lectures and briefings and edited operating instructions
- Investigated records for discrepancies and recommended health evaluations for deployable service members
- Received the Good Conduct Medal and an honorable discharge with a service-connected VA disability rating
- 341st MDG, Malmstrom Air Force Base, Montana
Education
Columbia Southern UniversityOrange Beach, AL
Bachelor of Science from Business Administration & Management
Skills
- Medical Scheduling & Patient Coordination
- Electronic Health Records (EHR) Management
- Customer Service & Patient Relations
- Insurance Verification & Billing
- HIPAA Compliance & Confidentiality
- Office Administration & Multitasking
- Payment Processing & Collections
- Staff & Resource Management
- Electronic Health Records (EHR) & Medical Scheduling Systems
- Microsoft Office Suite (Word, Excel, Outlook)
- Payment Processing & Insurance Verification
- Multi-Line Phone Systems & Data Entry
Timeline
Chiropractic Assistant
Healthworks
03.2023 - 04.2024
Recruiter/ Social Media Manager (Part-Time, Remote)
Department of Defense Marrow Donor Program
06.2021 - Current
Senior Executive Assistant
Civil Service – 315th AW
07.2016 - 09.2020
Housing Referral Specialist (Temporary Position)
Civil Service – 628th CES
01.2016 - 07.2016
Legal Receptionist
Civil Service – U.S. Attorney’s Office
08.2014 - 05.2015
Senior Executive Assistant (GS-07/0318)
Civil Service – 52nd FW
11.2010 - 01.2013
Full-Time Student/ Homemaker
05.2005 - 11.2010
Aerospace Medicine/ Public Health Journeyman (SrA/E-4)
United States Air Force
05.2001 - 05.2005
Columbia Southern University
Bachelor of Science from Business Administration & Management
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