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Hi, I’m
Janet "Amber" Ballance
Branchville,SC
Summary
Highly organized and results-driven administrative professional with a proven track record in office management, scheduling, and customer service in fast-paced environments. Known for delivering outstanding client experiences through attention to detail, strong multitasking skills, and a proactive problem-solving mindset. Passionate about supporting teams and improving operational efficiency. Eager to contribute my expertise to a dynamic, remote scheduling position where I can help streamline processes and enhance overall service quality.
Overview
24
years of professional experience
Work History
Legend's Pet Care Services, LLC
Marketing Specialist (Part-Time, Remote)
11.2023 - Current
Job overview
- Perform research, analyses, and testing with a variety of tools to gain insights and shape marketing strategy
- Collaborate with team members to optimize automation and lead-nurturing process through email, content, events, and social channels
- Assist in execution of marketing plans to reach audiences through targeted channels
- Create and distribute monthly reports on critical metrics for lead generation, content creation, and website traffic
- Development and execution of campaigns
Department of Defense Marrow Donor Program
Recruiter/ Social Media Manager (Part-Time, Remote)
06.2021 - 05.2025
Job overview
- Recruits potential marrow donors and manages outreach campaigns
- Develops and maintains social media content to raise awareness of the donor program
- Engages with prospective donors, answering inquiries and providing program details
- Tracks recruitment metrics and reports on outreach effectiveness
Healthworks
Chiropractic Assistant
03.2023 - 04.2024
Job overview
- Answering and managing phone calls with professionalism and courtesy
- Scheduling patient appointments efficiently using an EHR system
- Ensuring smooth patient flow and minimizing wait times
- Providing excellent customer service to create a welcoming environment
- Performing basic therapies and assisting in patient care
- Handling insurance verification and payment collection
- Maintaining organization and cleanliness of the clinic
Civil Service – 315th AW
Senior Executive Assistant
07.2016 - 09.2020
Job overview
- Provided administrative and customer service support, ensuring seamless office operations
- Reviewed monthly invoices, tracked expenses, and processed payments with accuracy
- Assisted in planning and executing high-visibility events and briefings
- Recognized with multiple performance awards for excellence in administrative support
- Managed schedules, events and travel plans for conferences, meetings and seminars, as well as domestic and international trips for executives.
Civil Service – 628th CES
Housing Referral Specialist (Temporary Position)
01.2016 - 07.2016
Job overview
- Assisted clients with housing referrals, ensuring a smooth relocation process
- Conducted audits and inspections to maintain compliance with housing policies
- Provided expert guidance to families on housing options, policies, and financial planning
Civil Service – U.S. Attorney’s Office
Legal Receptionist
08.2014 - 05.2015
Job overview
- Greeted and assisted clients with professionalism and discretion
- Scheduled appointments and maintained office calendars
- Managed correspondence and legal documentation with confidentiality
Civil Service – 52nd FW
Senior Executive Assistant (GS-07/0318)
11.2010 - 01.2013
Job overview
- Advisor to senior leaders supporting over 4,500 workers and family members
- Served as a point of contact for senior leaders when traveling, orchestrating all needs for global meetings
- Led five clerical staff in completing administrative workloads efficiently
- Monitored payroll reporting for senior DoD employees
- Evaluated and corrected executive correspondence, reports, and documents
- Executive Assistant for the Commander-in-Chief’s Installation Excellence Award-winning base
Full-Time Student/ Homemaker
05.2005 - 11.2010
Job overview
- Managed all aspects of household operations, including budgeting and financial planning
- Provided physical and emotional support to family members
United States Air Force
Aerospace Medicine/ Public Health Journeyman (SrA/E-4)
05.2001 - 05.2005
Job overview
- Conducted epidemiology, communicable disease, and occupational health assessments
- Coordinated 3,600 annual physical and occupational exams
- Prepared lectures and briefings and edited operating instructions
- Investigated records for discrepancies and recommended health evaluations for deployable service members
- Received the Good Conduct Medal and an honorable discharge with a service-connected VA disability rating
Education
Columbia Southern UniversityOrange Beach, AL
Bachelor of Science from Business Administration & Management
Skills
- Scheduling & Appointment Coordination
- Records Management & Data Confidentiality
- Customer Service & Client Relations
- Billing, Invoicing & Payment Processing
- Compliance with Privacy & Data Protection Standards
- Office Administration & Task Prioritization
- Resource & Staff Coordination
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Multi-Line Phone Systems & Data Entry
- CRM & Scheduling Software Experience
- High Accuracy & Attention to Detail
- Strong Verbal & Written Communication Skills
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeWork Location
RemoteImportant To Me
Work-life balanceFlexible work hoursSoftware
Google Workspace
Zoom & Microsoft Teams
CRM Software (PetBiz, Time to Pet & ChiroTouch)
File Management Systems (Dropbox & OneDrive)
Languages
English
Interests
Glamping
Reading
Crafts
Animals
Timeline
Marketing Specialist (Part-Time, Remote)
Legend's Pet Care Services, LLC
11.2023 - Current
Chiropractic Assistant
Healthworks
03.2023 - 04.2024
Recruiter/ Social Media Manager (Part-Time, Remote)
Department of Defense Marrow Donor Program
06.2021 - 05.2025
Senior Executive Assistant
Civil Service – 315th AW
07.2016 - 09.2020
Housing Referral Specialist (Temporary Position)
Civil Service – 628th CES
01.2016 - 07.2016
Legal Receptionist
Civil Service – U.S. Attorney’s Office
08.2014 - 05.2015
Senior Executive Assistant (GS-07/0318)
Civil Service – 52nd FW
11.2010 - 01.2013
Full-Time Student/ Homemaker
05.2005 - 11.2010
Aerospace Medicine/ Public Health Journeyman (SrA/E-4)
United States Air Force
05.2001 - 05.2005
Columbia Southern University
Bachelor of Science from Business Administration & Management
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