Janet Anderson McKean
Tivoli,NY
Summary
Highly motivated experienced manager looking to bring my enthusiasm and professionalism to a sales/customer service position where I can make a difference. Enjoy delivering exceptional customer service, setting and meeting sales expectations and working with clients to ensure their needs are met and exceeded. Excellent communication skills and proven ability to work well individually and within a team.
Goal-oriented manager with distinguished experience in the gift and home furnishings industries with proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
36
36
years of professional experience
Work History
Sales Manager
TL at Home
Claverack, NY
02.2023 - 05.2025
- Responsible for the combined sales of 28 territory sales managers across the US and all inhouse sales and customer service. Setting sales goals. Managing daily, monthly and quarterly sales, coaching and reviews. Training, motivating and challenging all staff and managers to succeed.
- Participate in the Atlanta and Las Vegas Gift Fairs and the High Point Furniture Markets.
Founder and Creative Director
mckean + company llc
Hillsborough, NC/Tivoli, NY
07.1993 - 05.2023
- Consulting in sales, marketing, product development, branding, packaging, store design and product selection.
- Advising on retail launch strategies for brick-and-mortar and hybrid shops.
- Exclusively representing a small number thoughtfully curated artists, product designers, companies, the Philadelphia Museum of Art and LAMOCA to retailers.
- Designed, sourced and produced products for the Whitney Museum of American Art, the Philadelphia Museum of Art, MASS MoCA, Jenny Holzer and the Found Objects brand.
- Participated in the New York, San Francisco and Atlanta Gift Fairs.
- Reimagined trade show booths and collateral materials each year.
- Invoiced and distributed for half of the products represented.
- Established strategic vision and operational framework for company growth and development.
- Cultivated key partnerships with clients, driving collaboration and business expansion opportunities.
- Developed comprehensive marketing strategies that increased brand visibility and market reach.
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
- Built a positive organizational culture that fostered creativity, innovation, and employee engagement.
Manager of Retail and Wholesale Operations
Museum of Contemporary Art Chicago
Chicago
11.1989 - 07.1993
- Hired to redesign the stores, clean up the wholesale inventory and make the store profitable before the museum embarked on a capital campaign to build a new museum on Michigan Avenue. Completed the assignment within the year.
- Worked on strategic planning and store design for the new museum store with the Associate Director and the Trustees.
- Collaborated with exhibiting artists to create product collections to sell in the stores and to other retail venues.
- Managed P&L, budgeting, buying, retail and wholesale sales management and customer service.
Education
BA - Studio Art
SUNY Geneseo
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Ohio Wesleyan University
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Emma Willard School
Skills
- Sales strategy
- Territory sales management
- Team leadership
- Staff training
- Customer relationship management
- Customer service excellence
- Rapport and relationship building
- Goal setting
- Trade show coordination
- Sales team training
- Staff management
- New business development
- CRM software
Timeline
Sales Manager
TL at Home
02.2023 - 05.2025
Founder and Creative Director
mckean + company llc
07.1993 - 05.2023
Manager of Retail and Wholesale Operations
Museum of Contemporary Art Chicago
11.1989 - 07.1993
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Ohio Wesleyan University
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Emma Willard School
BA - Studio Art
SUNY Geneseo